Dispatcher

OnWay Transport LLC; Roseville (MI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Full training provided

Meaningful work

Job summary

OnWay Transport LLC in Roseville, MI is seeking a skilled Dispatcher to manage the final mile transport of urgent, life-saving medical deliveries. This role demands precision, clear communication, and the ability to solve problems quickly in a high-pressure environment.

You will serve as the primary liaison between clients and independent contractors, coordinate real-time routes, and log activity in the operations system. Training and growth opportunities are provided.

Qualifications

• Excellent verbal and written communication under pressure.
• Experience in logistics, dispatching, transportation, or customer service preferred.
• Multitask and prioritize in a fast-paced environment.
• Computer proficiency; experience with dispatch software is a plus.
• Flexible to rotating shifts including evenings, overnights, and weekends.
• Reliable, punctual, and highly detail oriented.
• High school diploma required; college degree preferred.

Responsibilities

• Coordinate dispatch of medical couriers for on demand, STAT, and scheduled deliveries.
• Serve as the primary contact for clients throughout each active delivery.
• Monitor routes in real time and resolve delays or coverage gaps.
• Communicate with drivers to ensure strict chain of custody.
• Log all dispatch activity in the operations management system.
• Escalate urgent requests to ensure zero miss response times.
• Maintain HIPAA compliance and healthcare regulations.
• Support routing efficiency and client satisfaction metrics.

Skills

Communication skills

Logistics experience

Dispatching experience

Customer service

Multitasking

Flexible hours

Reliability

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

Dispatch software

Job description

At OnWay Transport, we specialize in dispatching final mile deliveries of life saving, critical medical supplies across the nation. We're looking for a motivated and ambitious individual eager to learn, grow, and build a meaningful career with high earning potential. Our Dispatching Team thrives under pressure, expertly handling complex logistics with calm precision.

Roseville, MI Full time Rotating shifts

Dispatchers play a crucial role as the primary contact coordinating the timely pickup and delivery of life saving and critical supplies for our clients, from beginning to end.

Job Overview

OnWay Transport is seeking a skilled Dispatcher to manage the final mile transport of urgent, life saving medical deliveries. This position requires precision, communication, and quick problem solving in a high pressure environment. Dispatchers serve as the primary liaison between clients and Independent Contractors, ensuring that every delivery is handled with care, accuracy, and an unwavering commitment to excellence. We foster success through strong leadership, comprehensive training, and team wide support. With some of the top dispatching talent in the industry, this is a unique opportunity to master the high impact field of Final Mile Dispatching.

Key Responsibilities

• Coordinate dispatch of medical couriers for on demand, STAT, and scheduled deliveries
• Serve as the primary point of contact for clients throughout every active delivery
• Monitor routes in real time and proactively resolve delays, exceptions, or coverage gaps
• Communicate clearly with independent contractor drivers to ensure strict chain of custody
• Log all dispatch activity accurately in the operations management system
• Escalate urgent and life critical requests immediately to ensure zero miss response times
• Maintain quality and compliance standards consistent with HIPAA and healthcare regulations
• Support continuous improvement of routing efficiency and client satisfaction metrics

Requirements

• Excellent verbal and written communication; composed and decisive under pressure
• Previous experience in logistics, dispatching, transportation, or customer service preferred
• Ability to multitask and prioritize effectively in a fast paced, dynamic environment
• Proficiency with computers; experience with logistics or dispatch software a plus
• Availability to work rotating shifts including evenings, overnights, and weekends
• High school diploma or equivalent required; associate or bachelor's degree preferred
• Reliable, punctual, and highly detail oriented

What You'll Get

Competitive Pay

Hourly wage with performance based bonuses and regular review cycles.

Full Training Provided

Onboarding, ongoing coaching, and direct mentorship from industry veterans.

Meaningful Work

Every shift you coordinate deliveries that directly support patient care.

Frequently Asked Questions

What does an OnWay dispatcher do?

An OnWay dispatcher coordinates real time routing and dispatch of medical courier drivers for on demand STAT, urgent, and scheduled deliveries. Dispatchers communicate with drivers and clients, manage delivery priorities, and log all activity in OnWay's operations management system.

What qualifications do I need to become an OnWay dispatcher?

OnWay looks for dispatcher candidates with strong communication skills, the ability to work under pressure in a fast paced environment, and experience in logistics, transportation, or customer service. Previous dispatch or call center experience is preferred.

What shifts do OnWay dispatchers work?

OnWay operates 24/7/365, so dispatcher shifts cover all hours including overnight, weekend, and holiday rotations. Full time positions include shift differentials for non standard hours. Part time scheduling may be available in some markets.

Where are OnWay dispatcher positions located?

OnWay dispatcher positions are primarily based in Michigan , supporting our nationwide network. Remote dispatch opportunities may be available depending on experience level and operational needs.