Life-Saving EMS Dispatcher: Urgent Call Coordination

911 Emergency Communications; Higginsport (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Higginsport, OH is seeking an Emergency Medical Dispatcher to handle urgent medical calls, verify location and details, and coordinate with responders. Training and certifications guide duties, with overtime and shift variations typical in emergency communications.

The role focuses on collecting information, applying protocols, and guiding responders while maintaining patient confidentiality and safety standards. A strong, calm communicator is essential.

Qualifications

• A high school diploma or GED is commonly required.
• CPR certification and coursework may be required.
• EMD certification may be required or preferred depending on the vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Headset use

Data entry

Listening

Call handling

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Higginsport, OH is seeking an Emergency Medical Dispatcher to handle urgent medical calls, verify location and details, and coordinate with responders. Training and certifications guide duties, with overtime and shift variations typical in emergency communications.

The role focuses on collecting information, applying protocols, and guiding responders while maintaining patient confidentiality and safety standards. A strong, calm communicator is essential.