Life-Saving EMS Dispatcher | Critical Call Center Role

County Emergency Communications; Downs (KS); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Downs, KS is seeking Emergency Medical Dispatchers to efficiently receive calls, verify locations, and coordinate ambulance resources using approved medical dispatch protocols.

This role may require overnight shifts, weekends, holidays, and potential overtime. You will determine response priorities, provide protocol-based caller instructions, and maintain accurate documentation while protecting patient confidentiality.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

County Emergency Communications in Downs, KS is seeking Emergency Medical Dispatchers to efficiently receive calls, verify locations, and coordinate ambulance resources using approved medical dispatch protocols.

This role may require overnight shifts, weekends, holidays, and potential overtime. You will determine response priorities, provide protocol-based caller instructions, and maintain accurate documentation while protecting patient confidentiality.