Life-Saving EMS Dispatcher & Call Coordination

911 Emergency Communications; Frankford (DE); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Frankford, DE is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will apply protocol-based instructions and document each call, ensuring patient safety and efficient response.

The role may require CPR certification and sponsored training, with eligibility for overtime and varied shifts. A high school diploma is commonly required, with certification requirements depending on the

Qualifications

• High school diploma or recognized equivalent required or preferred.
• CPR certification may be required; additional coursework may be needed.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

CPR certification

Job description

911 Emergency Communications in Frankford, DE is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will apply protocol-based instructions and document each call, ensuring patient safety and efficient response.

The role may require CPR certification and sponsored training, with eligibility for overtime and varied shifts. A high school diploma is commonly required, with certification requirements depending on the