Life-Saving EMS Dispatcher (24/7 Console)

911 Emergency Communications; Village of Brightwaters (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Brightwaters, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate responders. You will work with an agency-approved system to establish priorities and provide protocol-based guidance until responders arrive.

Responsibilities include gathering patient data, asking essential questions, and relaying information to field teams.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• EMT certification not universally required; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication

Call handling

Multitasking

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

911 Emergency Communications in Brightwaters, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate responders. You will work with an agency-approved system to establish priorities and provide protocol-based guidance until responders arrive.

Responsibilities include gathering patient data, asking essential questions, and relaying information to field teams.