Emergency Medical Dispatcher — Life-Saving Console Role

911 Emergency Communications; Westernville (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Westernville, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and access details, and determine response priorities using approved protocols. The role involves coordinating ambulance resources and providing protocol-based guidance to responders.

This position may require overnight shifts, weekend work, holidays, rotating schedules, and potential overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Westernville, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and access details, and determine response priorities using approved protocols. The role involves coordinating ambulance resources and providing protocol-based guidance to responders.

This position may require overnight shifts, weekend work, holidays, rotating schedules, and potential overtime.