Life-Saving 911 Dispatcher (Rotating Shifts)

The Blue Line; Naperville (IL); On-site; USD 36,836,000 - 52,463,000; Full time

Benefits offered by this job

Competitive benefits package

Union position

Job summary

City of Naperville seeks full-time 911 Telecommunicators to work in our Emergency Communications Center, receiving and evaluating 911 and non-emergency calls for Police, Fire, EMS and other assistance; triage and prioritize life-safety situations and dispatch appropriate responses.

The telecommunicator training program lasts about 28 weeks, with a three-week classroom start and on-the-job training from certified trainers. Uniforms are provided. Days off are rotating in a union position.

Qualifications

• High school diploma or equivalent and at least one year of public-facing experience.
• Ability to remain calm and exercise sound judgment in high-stress situations while multitasking.
• Preferred background in public safety dispatch and CAD familiarity.
• Associate's degree is preferred.

Responsibilities

• Receive and evaluate 911 and non-emergency calls for police, fire, EMS and other assistance.
• Triage and prioritize requests for life-saving actions; provide safety instructions.
• Dispatch and coordinate responses to high-risk operations; maintain contact with responders.
• Work in a 24/7 environment with rotating shifts; may work unscheduled shifts.

Skills

Public interaction

Composure under pressure

Sound judgment

Education

High school diploma or equivalent

Associate's degree preferred

Tools

CAD familiarity

Job description

City of Naperville seeks full-time 911 Telecommunicators to work in our Emergency Communications Center, receiving and evaluating 911 and non-emergency calls for Police, Fire, EMS and other assistance; triage and prioritize life-safety situations and dispatch appropriate responses.

The telecommunicator training program lasts about 28 weeks, with a three-week classroom start and on-the-job training from certified trainers. Uniforms are provided. Days off are rotating in a union position.