Life-Safety Emergency Dispatcher: Calm, Coordinated Responses

Chenega Security SBU; Greenbelt (MD); On-site; USD 39,000 - 55,000; Full time

Job summary

Chenega Security SBU is seeking a Dispatcher in Greenbelt, MD to serve as a critical communications link for emergency and routine operations. You will receive and dispatch calls, monitor life safety systems, and coordinate with responders and agencies to ensure timely, accurate information.

The role requires calm judgment under pressure, strong written and verbal communication, and the ability to multitask across multiple channels.

Qualifications

• High school diploma or GED required.
• Minimum 1 year dispatch, emergency communications, public safety, security, or related experience.
• Ability to obtain and maintain DoD security clearance; pass background and drug screening.
• APCO Certification required; CPR/First Aid certification preferred.

Responsibilities

• Receive, prioritize, and dispatch emergency and non-emergency calls per procedures.
• Monitor alarms, radio, and CCTV; coordinate responses.
• Communicate with responders and external agencies during incidents.
• Disseminate emergency information via notification systems when authorized.
• Maintain accurate incident logs and dispatch records.
• Provide professional customer service to callers and staff.
• Support emergency preparedness during severe weather and disasters.

Skills

Calm under pressure

Multitasking

Strong communication

Documentation & reporting

Customer service

Attention to detail

Team collaboration

Education

High school diploma or GED

APCO Certification

Emergency Service Telecommunicator certification

CPR and First Aid certification

Ability to obtain DoD security clearance

Tools

Computer systems

CCTV monitoring platforms

Emergency notification systems

CAD systems

Microsoft Office

Job description

Chenega Security SBU is seeking a Dispatcher in Greenbelt, MD to serve as a critical communications link for emergency and routine operations. You will receive and dispatch calls, monitor life safety systems, and coordinate with responders and agencies to ensure timely, accurate information.

The role requires calm judgment under pressure, strong written and verbal communication, and the ability to multitask across multiple channels.