Life Policy Operations Specialist | Hybrid Role

OneAmerica Financial; Indianapolis (IN); Hybrid; USD 42,000 - 56,000; Full time

Job summary

OneAmerica Financial is seeking an Operations Associate to support ILFS products and services, handling policy requests, data integrity, and regulatory compliance. The role emphasizes service excellence and cross-functional collaboration within a hybrid Indianapolis setting.

The position requires 2+ years in customer service and in insurance operations, with strong analytical skills and proficiency in data systems and Microsoft Office. Collaboration with stakeholders is essential for success.

Qualifications

• 2+ years of customer service experience.
• 2+ years in insurance operations or policy administration preferred.
• Strong analytical and problem solving abilities.
• Excellent written & verbal communication skills.

Responsibilities

• Process and validate complex policy service requests.
• Review documentation for completeness and compliance.
• Analyze policy data to identify discrepancies and corrective actions.
• Maintain accurate records and ensure data integrity.
• Investigate and resolve escalated service requests.
• Monitor workflows to meet SLAs and targets.
• Suggest process improvements and automation opportunities.
• Provide service that exceeds client expectations.

Skills

Customer service

Insurance operations

Policy administration

Data entry

Microsoft Office

Education

High School Diploma

College degree or equivalent experience

Tools

CRM software

Policy administration systems

Microsoft Office Suite

Job description

OneAmerica Financial is seeking an Operations Associate to support ILFS products and services, handling policy requests, data integrity, and regulatory compliance. The role emphasizes service excellence and cross-functional collaboration within a hybrid Indianapolis setting.

The position requires 2+ years in customer service and in insurance operations, with strong analytical skills and proficiency in data systems and Microsoft Office. Collaboration with stakeholders is essential for success.