Life Policy Operations Specialist

OneAmerica Financial Partners, Inc; Indianapolis (IN); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

FSA

Paid Time Off

Parental Leave

401(k) Plan

Pension Plan

Life Insurance

Disability Insurance

Wellness Program

Employee Assistance

Job summary

OneAmerica Financial Partners, Inc is seeking an Individual Life Operations Processor in Indianapolis, IN on a hybrid schedule. You will handle policy service requests, perform data entry and research, and collaborate with agents, brokers, and clients to ensure accuracy and timeliness.

Ideal candidates have 2+ years in customer service and in insurance operations, with strong analytical and communication skills.

Qualifications

• College degree or work experience in lieu preferred.
• High School Diploma required or equivalent background.
• 2+ years of experience in customer service.
• 2+ years of experience in insurance operations or policy administration.
• Ability to interpret complex policy changes with precision.
• Strong analytical and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Proficient with data entry systems and Microsoft Office.

Responsibilities

• Process and validate complex policy requests and updates.
• Review documentation for completeness and compliance.
• Analyze policy data to identify discrepancies and actions.
• Develop skills to process items across multiple platforms.
• Maintain accurate transaction records and data integrity.
• Resolve escalated service requests with strong problem-solving.
• Prioritize tasks to meet SLAs and targets.
• Suggest process improvements and automation opportunities.
• Provide service that exceeds client expectations.

Skills

Customer service

Problem solving

Analytical thinking

Communication

multitasking

Education

Bachelor's degree or equivalent experience

High School Diploma required

Tools

CRM systems

Policy administration systems

Microsoft Office

Job description

OneAmerica Financial Partners, Inc is seeking an Individual Life Operations Processor in Indianapolis, IN on a hybrid schedule. You will handle policy service requests, perform data entry and research, and collaborate with agents, brokers, and clients to ensure accuracy and timeliness.

Ideal candidates have 2+ years in customer service and in insurance operations, with strong analytical and communication skills.