Life Insurance Member Services Specialist

FM Talent Source; Falls Church (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A customer service provider in Falls Church, Virginia, is seeking a Member Service Contract Center Representative. The role involves delivering exceptional customer service for life insurance inquiries and handling admin tasks like policy updates. Candidates must have at least 2 years of call center experience and a college degree is strongly preferred. This position expects candidates to manage call and email inquiries, ensuring customer satisfaction and effective handling of service transactions.

Qualifications

• Must pass LOMA 281 exam within 6 months in the role.
• Obtain Life and Health Producer License within 1 year in the role.
• Pass LOMA 291 exam within 2 years in the role.
• Achieve LOMA ACS designation within 3 years in the role.

Responsibilities

• Handle phone calls and email inquiries about claims and billing.
• Manage service requests, including address and beneficiary changes.
• Provide clerical and data entry support for member transactions.

Skills

Excellent communication and active listening skills

Ability to show empathy appropriately

Attention to detail skills

Opportunistic upselling skills

Problem solving skills

Time management and multitasking skills

Education

College Degree strongly preferred

Minimum of 2 years’ experience in a Call Center role

Job description

A customer service provider in Falls Church, Virginia, is seeking a Member Service Contract Center Representative. The role involves delivering exceptional customer service for life insurance inquiries and handling admin tasks like policy updates. Candidates must have at least 2 years of call center experience and a college degree is strongly preferred. This position expects candidates to manage call and email inquiries, ensuring customer satisfaction and effective handling of service transactions.