Life Insurance Customer Experience Specialist

American Fidelity Corporation

Oklahoma City (OK)

Vor Ort

USD 32.000 - 46.000

Vollzeit

Vor 3 Tagen

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Zusammenfassung

American Fidelity Corporation is seeking a Life DCS Customer Service Representative in Oklahoma City. You will review, process and respond to inquiries across life insurance products and annuities, utilizing multi-channel communications with emphasis on accuracy and compliance.

The role requires excellent customer service, strong verbal and written communication, and the ability to work in a fast-paced environment.

Qualifikationen

Excellent customer service and listening skills.
Good communication and telephone skills.
Advanced keyboard skills.
Strong math skills.
Strong judgment, analytical and problem solving skills.
Advanced communication skills.
Strong business writing skills.
Advanced interpersonal skills.
Advanced coordination and collaboration skills.
Exceptional professional attire and demeanor.
Ability to work in high-volume, fast-paced environment.
Leadership and prioritization abilities.
Willingness to multi-task between inquiries and calls.

Aufgaben

Review, process and respond to inquiries across life insurance products and annuities.
Document inquiries and actions in admin systems with accuracy and timeliness.
Provide guidance to team members and assist LEAN/project teams when requested.
Attend training and contribute to high-quality customer service and compliance.

Kenntnisse

Customer service

Communication

Keyboard skills

Math skills

Problem solving

Business writing

Interpersonal skills

Coordination

Professional demeanor

Windows-based software

Adaptability to change

Leadership ability

Bilingual skills

Ausbildung

High school education or GED

Tools