Life Insurance Claims Quality & Ops Analyst

DXC Technology Morocco; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

DXC Technology is seeking a detail-oriented Life Insurance Claims Quality & Operations Analyst to support QA and operational excellence within a life insurance claims BPO environment. You will review claims for accuracy, verify documentation, and ensure compliance with procedures and client requirements.

Responsibilities include audits, root-cause analysis, and reporting to drive improvements in processing quality.

Qualifications

• Hands-on experience in life insurance claims processing and quality auditing.
• Familiarity with quality scorecards, error classification, and performance reporting.
• Strong analytical skills and attention to detail to identify root causes.
• Excellent written and verbal communication for feedback to operations.
• Proficiency in Excel and quality tracking tools.

Responsibilities

• Audit life insurance claims files for accuracy and compliance with procedures.
• Identify gaps and document audit findings; classify by severity.
• Prepare quality reports and summaries for management and client reviews.
• Collaborate with Claims Operations, Training, Compliance to drive improvements.
• Escalate significant quality issues to appropriate operational leaders.

Skills

Life insurance claims processing

Quality auditing

Analytical thinking

Attention to detail

Communication skills

Tools

Excel

Quality scorecards

Job description

DXC Technology is seeking a detail-oriented Life Insurance Claims Quality & Operations Analyst to support QA and operational excellence within a life insurance claims BPO environment. You will review claims for accuracy, verify documentation, and ensure compliance with procedures and client requirements.

Responsibilities include audits, root-cause analysis, and reporting to drive improvements in processing quality.