Insurance Document Ops Analyst | Workflow & Vendors

1208 FSG - Cybertek Corp.; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

DXC Technology is hiring a Document Management Business Analyst to support transformation and ongoing savings initiatives within Life Insurance and Annuities. The role acts as a bridge between vendors and internal teams, ensuring efficient mail and document workflows, onboarding activities, and project execution.

You will collaborate with clients, vendors, and DXC teams to optimize routing, image delivery, and operational handoffs, traveling within the U.S.

Qualifications

• Bachelor’s degree in a relevant field or equivalent combination of education and experience.
• Typically, 6+ years of relevant work experience in business process services, document management operations, project coordination, or workflow management environments, with at least 1–2 years in a similar Business Analyst or project-based operational/junior leadership capacity.
• Experience within the Life Insurance and Annuities industry is required.
• Experience coordinating with outsourced vendors and managing operational relationships to support mail intake, document imaging, workflow routing, and service delivery processes.
• Experience supporting client onboarding, transition, implementation, or Transformation & Transition (T&T) projects within a business process services environment.

Responsibilities

• Vendor coordination: primary liaison between clients and outsourced inbound/outbound mail vendors to ensure smooth operations, document routing accuracy, image delivery, and SLA compliance.
• Client-facing role: engage directly with clients to gather requirements, support onboarding and transition activities, provide project updates, and resolve issues related to document management operations and workflows.
• Transformation & Transition (T&T) support: assist onboarding and implementation activities for new insurance clients by establishing mail operations, PO Box setups, document workflows, routing rules, and image delivery processes.
• Managed services & workflow coordination: support operational setup activities related to inbound and outbound mail services, vendor-managed mail operations, workflow routing, image delivery, and coordination between vendors and internal DXC business areas.
• Process improvement & BAU optimization: drive efficiency, automation, and cost-saving initiatives within document management workflows by identifying opportunities to streamline processes, reduce manual effort, improve turnaround times, and enhance performance.

Skills

Project coordination

Stakeholder management

Communication

Process improvement

Education

Bachelor's degree

Tools

Power BI

SharePoint

AWD workflow tool

Job description

DXC Technology is hiring a Document Management Business Analyst to support transformation and ongoing savings initiatives within Life Insurance and Annuities. The role acts as a bridge between vendors and internal teams, ensuring efficient mail and document workflows, onboarding activities, and project execution.

You will collaborate with clients, vendors, and DXC teams to optimize routing, image delivery, and operational handoffs, traveling within the U.S.