Life Insurance Claims Examiner – Incontestable

New York Life; Avon Park (FL); Hybrid; USD 40,000 - 53,000; Full time

Job summary

New York Life Direct is seeking an Incontestable Claims Examiner to assist in processing incontestable life insurance claims. You will gather documentation, verify information, and provide service to beneficiaries and internal teams under direct supervision.

You’ll review documentation, verify details in internal systems, and communicate with beneficiaries to request missing forms, while following established procedures to ensure timely and accurate claims handling.

Qualifications

• Detail-oriented and organized, able to follow clearly defined procedures.
• Effective written and verbal communication with beneficiaries during sensitive situations.
• Able to meet deadlines under supervision by following established workflows.
• Basic proficiency in Microsoft Office and internal systems.
• Dependable and consistent in handling repetitive tasks.
• Prior experience in customer service or administrative roles is a plus.
• Exposure to claims processing systems is beneficial.
• Familiarity with AI-enhanced tools to support routine tasks.

Responsibilities

• Review and organize incoming documentation for claims.
• Verify claim details in internal systems.
• Communicate with beneficiaries to request missing or incomplete forms.
• Provide status updates to claimants and internal stakeholders.
• Maintain accurate records and follow established workflows.

Skills

Attention to detail

Written & verbal communication

Follow procedures & deadlines

Microsoft Office

Reliability & consistency

Tools

LSP

Phoenix

Fineos

Accurint

Job description

New York Life Direct is seeking an Incontestable Claims Examiner to assist in processing incontestable life insurance claims. You will gather documentation, verify information, and provide service to beneficiaries and internal teams under direct supervision.

You’ll review documentation, verify details in internal systems, and communicate with beneficiaries to request missing forms, while following established procedures to ensure timely and accurate claims handling.