Representative, Incontestable Claims Examiner

New-York-Life; Town of Florida (NY); Hybrid; USD 40,000 - 53,000; Full time

Job summary

New York Life Direct is seeking an Incontestable Claims Examiner to support processing incontestable life insurance claims. You will gather documentation, verify information, and provide service to beneficiaries and internal teams while following established workflows.

This role requires meticulous attention to detail, strong communication skills, and the ability to handle sensitive interactions professionally. Hybrid work involves one day per quarter in the office, with remote work for the rest.

Qualifications

• Attention to detail and accuracy in processing claims.
• Strong written and verbal communication with beneficiaries.
• Ability to follow established procedures and meet deadlines under supervision.
• Proficient with Microsoft Office and internal systems.

Responsibilities

• Review and organize incoming documentation for claims.
• Verify claim details in internal systems.
• Communicate with beneficiaries to request missing forms.
• Provide status updates to claimants and internal stakeholders.
• Escalate unclear or complex cases to senior team members.

Skills

Attention to detail

Communication

Procedural follow-through

Microsoft Office

Tools

Microsoft Office

Job description

Job DescriptionRequisition ID94668DepartmentNYL DirectJob FunctionNYL DirectLocationRemote,Florida,United StatesRole Location DesignationHybrid - 1 day per quarterLocation Designation: Hybrid - 1 day per quarterBusiness Unit OverviewAt New York Life Direct, you’ll be joining the nation’s #1 direct-to-consumer provider of life insurance. The AARP Life Insurance Program from New York Life is endorsed by AARP and is the only life insurance program developed exclusively for AARP members. Your work will help more Americans achieve greater financial security and peace of mind.Role OverviewAs an Incontestable Claims Examiner, you will assist in the processing of incontestable life insurance claims by gathering documentation, verifying information, and providing service to beneficiaries and internal teams. You’ll work under direct supervision and follow established procedures to ensure timely and accurate claims handling.What You’ll DoIn this role, you will support the claims process by reviewing and organizing incoming documentation, verifying claim details in internal systems, and communicating with beneficiaries to request any missing or incomplete forms. You will provide status updates to claimants and internal stakeholders, follow established workflows, and ensure that records are accurately entered and maintained in the claims management system. You will also escalate any unclear or complex cases to senior team members and assist with general administrative tasks as needed to support team efficiency.What You’ll BringYou are detail-oriented, organized, and comfortable following clearly defined procedures. You communicate effectively, both in writing and over the phone, and are able to manage sensitive interactions with professionalism and care. With basic computer skills and a willingness to learn, you thrive in a structured environment where you can contribute to a team and build foundational knowledge in insurance claims processing.Required SkillsStrong attention to detail and ability to complete tasks with accuracyEffective written and verbal communication skills, especially when interacting with beneficiaries during sensitive situationsAbility to follow established procedures and meet deadlines under supervisionBasic proficiency in using Microsoft Office (e.g., Outlook, Word, Excel) and other internal systemsDependability and consistency in handling repetitive or routine tasksPreferred SkillsPrior experience in a customer service or administrative roleExposure to claims processing systems (e.g., LSP, Phoenix, Fineos, Accurint, and Microsoft Office applications)Familiarity with using AI-enhanced tools or features to support routine tasksPay TransparencySalary Range: $40,000-$52,500Overtime eligible: NonexemptDiscretionary bonus eligible: YesSales bonus eligible: NoActual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.Company OverviewAt New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.Our BenefitsWe provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.Our Commitment to InclusionAt New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.Job Requisition ID: 94668Read More