Remote Disability Claims Analyst – Group Benefits

New York Life Insurance Co.; New York (NY); Remote; USD 52,000 - 74,000; Full time

Job summary

New York Life Insurance Co. is seeking a Group Claim Associate Analyst to support disability investigations for Life Waiver of Premium benefits. You will review medical documentation, manage ongoing claims, and determine eligibility with a focus on accuracy and timely communications.

In this role, you’ll collaborate with specialists to assess complex medical information and ensure compliance with contractual provisions. Strong MS Office skills and a customer-first mindset are essential.

Qualifications

• Three years minimum of professional experience in disability investigations or claims processing.
• HS Diploma or GED required; Bachelor's degree strongly preferred.
• Proficiency with MS Office applications (Word, Outlook) and related tools.

Responsibilities

• Conduct Waiver of Premium claim disability determinations and manage ongoing claims.
• Collaborate with LTD analyst, Medical, and Vocational Experts for complex medical information.
• Communicate eligibility decisions and status updates with customers and clients.
• Respond to customer inquiries via phone and email within established timelines.

Skills

Decision Quality

Manages Complexity

Drives Results

Customer Focus

Communicates Effectively

Action Oriented

Education

HS Diploma or GED

Bachelor’s degree

Tools

MS Office

Job description

New York Life Insurance Co. is seeking a Group Claim Associate Analyst to support disability investigations for Life Waiver of Premium benefits. You will review medical documentation, manage ongoing claims, and determine eligibility with a focus on accuracy and timely communications.

In this role, you’ll collaborate with specialists to assess complex medical information and ensure compliance with contractual provisions. Strong MS Office skills and a customer-first mindset are essential.