Remote Life Insurance Administrator | 100% WFH & Training

Offshore 24/7; United States; Remote; USD 3,500 - 7,100; Full time

Benefits offered by this job

WFH

HMO coverage from Day 1

20 days paid leave per year

13th month pay

Company laptop provided

Job summary

AU Life Insurance is seeking a Life Insurance Administrator to join the onshore administration team. This full-time, work-from-home role supports the life insurance policy lifecycle, with training provided and collaboration with Australian colleagues.

You will handle applications, documentation checks, and records accuracy, while staying calm under a busy workload and ensuring timely task completion.

Qualifications

• At least 2 years of administration experience.
• Strong attention to detail and accurate record-keeping.
• Good written and spoken English.
• Experience supporting Australian clients or Australian business.
• Digitally savvy and quick to learn new systems.
• Able to manage high volumes of work and meet SLAs.

Responsibilities

• Support policy administration across the policy lifecycle, including new business, underwriting and maintenance.
• Assist with application processing, documentation checks and follow-ups on outstanding requirements.
• Maintain accurate and compliant client, policy and application records.
• Identify incomplete, incorrect or missing information and elevate exceptions to the right team.
• Manage your assigned work queues and complete tasks within agreed SLAs.
• Monitor task progress and ensure items are followed through to completion.
• Keep clear, accurate notes of actions taken, outcomes and next steps.
• Work in the team's CRM and Microsoft 365; training provided.
• This role does not involve direct client calls; contact with clients is handled by the onshore team.

Skills

Administration experience

Attention to detail

English proficiency

Digital literacy

Time management

Australian business experience

Proactive

Work from home

Tools

CRM

Microsoft 365

Outlook

Word

Excel

Teams

Job description

AU Life Insurance is seeking a Life Insurance Administrator to join the onshore administration team. This full-time, work-from-home role supports the life insurance policy lifecycle, with training provided and collaboration with Australian colleagues.

You will handle applications, documentation checks, and records accuracy, while staying calm under a busy workload and ensuring timely task completion.