Life & DI Sales Support — Path to Wholesaler

MassMutual; Springfield (MA); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

MassMutual is seeking a Sales Support Specialist for the MMSD Internal Sales Desk—Life & DI. This full-time Springfield, MA role provides telephonic sales support to Financial Professionals, using illustration tools and internal sites.

The position is designed as an 18-month developmental role with structured coaching and a path toward Internal Wholesaler opportunities, contingent on performance and business needs.

Competenze

• High School Diploma or equivalent.
• 6+ months of customer service, sales, leadership, or relationship-building experience.
• 1+ year experience with Microsoft Office.
• FINRA Series 6 at time of application or within 6 months of hire.
• State Securities License Series 63 at time of application or within 6 months of hire.
• State Life & Health License at time of application or within 6 months of hire.

Mansioni

• Develop foundational sales, relationship management, and consultative communication skills through training and real-time application.
• Support an inbound telephone queue answering product and rate questions and fulfilling requests for marketing collateral, application kits, and illustrations.
• Route calls to appropriate departments, including forwarding leads to Internal Wholesalers.
• Document all activity in the CRM system (Salesforce).
• Run product illustrations and meet turnaround times with accuracy.
• Complete fulfillment requests for marketing material.
• Build and maintain product knowledge including related economic, industry, and competitor information.

Conoscenze

Customer service

Sales support

Communication skills

Microsoft Office

CRM (SalesForce)

Formazione

High School Diploma or equivalent

Bachelor’s Degree

Strumenti

Product illustration software

SalesForce CRM

Descrizione del lavoro

MassMutual is seeking a Sales Support Specialist for the MMSD Internal Sales Desk—Life & DI. This full-time Springfield, MA role provides telephonic sales support to Financial Professionals, using illustration tools and internal sites.

The position is designed as an 18-month developmental role with structured coaching and a path toward Internal Wholesaler opportunities, contingent on performance and business needs.