Life & DI Internal Sales Desk — Development Track

Hiltonwoodclifflake

Springfield (MA)

On-site

USD 56,000 - 70,000

Full time

4 days ago

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Job summary

MassMutual is seeking a Sales Support Specialist for the MMSD Internal Sales Desk in Springfield, MA. You will provide telephonic sales support to Financial Professionals regarding MassMutual Life and Disability Insurance products, using product illustration software and internal sites.

You will work with Internal and External Wholesaler colleagues, build product knowledge, and participate in structured development through an 18-month program with clear performance expectations aligned to future

Qualifications

6+ months of customer service, sales, leadership, or relationship-building experience gained through employment, internships, athletics, academic programs, student organizations or volunteer activities
1+ year experience with Microsoft Office
FINRA Series 6 at time of application or must obtain within 6 months of hire
State Securities License Series 63 license at time of application or must obtain within 6 months of hire
State Life & Health License at time of application or must obtain within 6 months of hire
Bachelor's Degree preferred
1+ year experience in the financial services/insurance industry
CRM (SalesForce) and customer relationship management experience

Responsibilities

Provide telephonic sales support to Financial Professionals regarding MassMutual life and DI products
Communicate with Internal and External Wholesaler colleagues and stay apprised of market trends
Answer product and rate questions and fulfill requests for marketing collateral and illustrations
Route calls to appropriate departments and forward leads to Internal Wholesalers
Document all activity in the CRM system (Salesforce)
Run product illustrations and meet turnaround times with accuracy
Complete fulfillment requests for marketing material
Build and maintain strong product knowledge including related economic information