Life Cycle Consultant - Bilingual (English/Spanish)

ADP; New York (NY); On-site; USD 25,761 - 52,183; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Matched Retirement Savings

Paid Volunteer Time Off

Job summary

Fairygodboss is seeking a Life Cycle Consultant (LCC) based in New York, NY. This role involves strengthening relationships with clients and providing service throughout the client journey. Responsibilities include benefits presentations, onboarding, and account management.

Qualified candidates should have a Bachelor's degree in Human Resources or Business and be bilingual in English and Spanish. The position requires flexibility and offers a salary between $18.70 and $37.88 per hour.

Qualifications

• 1-3 years of relevant experience in a customer-facing role.
• Ability to translate documents into Spanish when needed.

Responsibilities

• Provide consultation during client benefits enrollment meetings.
• Maintain relationships with client contacts throughout the engagement.
• Coordinate client change management processes related to benefits.

Skills

Bilingual in English and Spanish

Flexibility to work outside standard hours

Consultation and advice skills

Education

Bachelor's degree in Human Resources or Business

Job description

Life Cycle Consultant (LCC)

ADP is hiring a Life Cycle Consultant (LCC).

The Life Cycle Consultant (LCC) strengthens the connection and relationship with clients through service and consultation from the beginning of the client journey with ADP TotalSource (TS) through the life cycle of the client. The LCC builds relationships with client contacts, including the Benefit Administrator Contact (BAC), as well as the Work Site Employees (WSE) through the onboarding experience and beyond.

Key Responsibilities

• Benefits Presentations: Provides consultation with Client, BAC and WSE on organizations' benefit offerings during Open Enrollment. Partners with the HRBP when conducting WSE Benefits Enrollment Meetings to provide benefit recommendations and plan education based on client's employee demographics and industry/market trends. Partners with Benefits Operations team to assist in delivering a successful open enrollment client experience. Conducts client seminars and annual benefit enrollment meetings for worksite employees. Works with the ADP TotalSource Benefits Department, consultants, and brokers to answer questions and resolve open enrollment issues. Assists clients with the benefit election process and providing enrollment assistance at client site, if required.
• Relationship Management Assistance: Provides Benefits Consultation and advice while interacting with Benefits Administrators, HRBPs and Work Site Employees (WSEs) to reinforce the TotalSource Value Proposition. Partners with Sales and Implementation Consultants on business objectives that creates onboarding solutions regarding Benefits that impact business priorities. Establishes Benefits Plan education and delivery for clients during the onboarding process, as well as the Open Enrollment WSE enrollment meetings that capitalizes on the Benefits Value Proposition for the WSE on behalf of the client.
• Onboarding Benefits Plan Education: Ensures onboarding benefits plan education, timeliness, and effectiveness of client-focused services by collaborating with the distributed service team (e.g., Payroll, 401(k), Benefits, HR Solutions Group, etc.) to assist during the onboarding of clients to service teams. Partners with HRBP/KAE/CRE in driving ADP Benefit Product (i.e., Medical, Dental, Vision, Spending, Disability, Life, Voluntary, Health Advocacy) penetration. Partners with sales teams by presenting and demonstrating the Benefits value proposition at complex prospect meetings.
• Change Management: Assists with change management process for the client as it relates to benefits elections/changes for the benefit plan year. Coordinates with HRBP/CRE and client to identify details of the change and the groups being impacted. Provides change management assistance and best practices for an effective implementation of the upcoming benefit plan year change. Educates, guides and coaches clients in their roles as change sponsors for their benefit plan.
• Account Management Assistance: Interacts with Sales, Implementation, KAE and HRBP, as well as BAC and WSEs to reinforce the TotalSource Benefits Value Proposition during client meetings and calls. Available for the education of the client about the PEO value/relationship and HR outsourcing. Engages with Sales, Implementation and HRBP/KAE Teams on account due diligence, as well as plan compliance.
• Benefits Consulting: Proactively coordinates with the HRBP/KAE/CRE on areas that clients may have opportunities to increase the ADP Benefits Value Proposition. Partners with HRBP to assist in addressing Benefit-related compliance situations where the LCC can deliver compliance training to mitigate/reduce risk. Coordinates client training with the HRBP and KAE and employs the Learning Solutions Group if necessary.
• Other duties as assigned.

Travel Requirement

In this role local travel (within 100 miles) will be required 10-15% of the time, can be as much as 60-70%.

Required Qualifications

• Bachelor's degree or equivalent in education and experience with major area of concentration in Human Resources, Business or related.
• 1-3 years of experience.
• Must be bilingual in English and Spanish and be able to translate documents into Spanish on occasion.
• Flexibility to work outside standard hours (occasionally).

Compensation & Benefits

• Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.
• Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.
• The compensation for this role is $18.70 - $37.88 / Hour.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.