Bilingual Life Cycle Consultant

ADP; Forest Home (NY); On-site; USD 32,000 - 56,000; Full time

Job summary

ADP is hiring a Life Cycle Consultant (LCC) to work with clients in the New York City area. The role focuses on benefits education, enrollment support, and relationship management with client contacts and Work Site Employees.

You will collaborate with HRBPs, CREs and BSS to drive the benefits value proposition, deliver education sessions, and assist with change management during plan year updates. Travel up to Northeast locations is required.

Qualifications

• Bachelor's degree or equivalent in education and experience with area of concentration in Human Resources, Business or related.
• 1-3 years of experience preferred.
• Bilingual Spanish required.

Responsibilities

• Provides Benefits consultation and advice to client contacts during onboarding and open enrollment.
• Manages relationships with Benefits Administrators, HRBPs and Work Site Employees to reinforce value proposition.
• Coordinates with Sales, Implementation and HRBP teams on onboarding and enrollment activities.
• Delivers benefit education and plan education sessions at client sites or virtually.
• Educates clients on ADP Benefit Product offerings and changes throughout the plan year.
• Supports change management and ensures timely, effective communications.

Skills

Bilingual Spanish

Presentation Skills

Consultative Skills

Education

Bachelor's degree or equivalent in Education and Experience (HR, Business or related)

Job description

ADP is hiring a Life Cycle Consultant (LCC) located in the New York City Area, including the boroughs.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

The Life Cycle Consultant (LCC) strengthens the connection and relationship with clients through service and consultation from the beginning of the client journey with ADP TotalSource (TS) through the life cycle of the client. The LCC role builds relationships with client contacts, including the Benefit Administrator Contact (BAC), as well as the Work Site Employees (WSE) through the onboarding experience and beyond.

This role will assist the Implementation and Sales teams during client onboarding process. The role will also assist the Human Resource Business Partner (HRBP), Client Relation Executive (CRE) and Benefit Service Specialist (BSS) during Open Enrollment by providing WSE enrollment meeting assistance both in person, as well as virtually. The LCC will be required to consult and present detailed benefit plans and provide general HR information to client employees so that the client's benefit information is clear, concise and understandable, increasing ADP's value proposition. This role will be responsible for executing an account strategy, in partnership with the HRBP, and CRE, and effectively influencing the direction of current and future benefits and human capital needs within the client's business. The LCC will act as the subject matter expert for Benefits to drive results with the goal of increasing client satisfaction and retention. All levels provide Benefits consultation and advice in-person or virtually with clients based on size, needs analysis, and expectations set by the client.

The LCC will partner with the HRBP and client to implement new or changing benefits strategies for WSEs. The LCC will be responsible for educating the WSEs on benefit offerings for new clients as well as changes that impact existing plans during open enrollment. This will be done through meetings at the client site, as well as virtually and recorded for additional flexibility in channels to meet client demands.

The LCC should demonstrate excellent written and verbal communication skills, writing and speaking clearly and concisely; demonstrate the ability to interact with various types of internal and external clients, and persons from a broad cultural spectrum. The LCC must demonstrate a high level of energy and must have the ability to work cooperatively, demonstrating excellent organizational skills, and be creative and motivating. The LCC must also conduct self in a professional manner and maintain a professional appearance that enhances the ADP's reputation. The LCC should have a general understanding of HR practices and be able to speak to how benefits play a role in attracting and retaining talent.

Key Responsibilities

• Benefits Presentations: Provides consultation with Client, BAC and WSE on organizations' benefit offerings during Open Enrollment. Partners with the HRBP when conducting WSE Benefits Enrollment Meetings to provide benefit recommendations and plan education based on client's employee demographics and industry/market trends. Partners with Benefits Operations team to assist in delivering a successful open enrollment client experience. Conducts client seminars and annual benefit enrollment meetings for worksite employees. Works with the ADP TotalSource Benefits Department, consultants, and brokers to answer questions and resolve open enrollment issues. Assists clients with the benefit election process and providing enrollment assistance at client site, if required.
• Relationship Management Assistance: Provides Benefits Consultation and advice while interacting with Benefits Administrators, HRBPs and Work Site Employees (WSEs) to reinforce the TotalSource Value Proposition. Partners with Sales and Implementation Consultants on business objectives that creates onboarding solutions regarding Benefits that impact business priorities. Establishes Benefits Plan education and delivery for clients during the onboarding process, as well as the Open Enrollment WSE enrollment meetings that capitalizes on the Benefits Value Proposition for the WSE on behalf of the client.
• Ensures onboarding benefits plan education, timeliness, and effectiveness of client- focused services by collaborating with the distributed service team (e.g., Payroll, 401(k), Benefits, HR Solutions Group, etc.) to assist during the onboarding of clients to service teams. Partners with HRBP/CRE in driving ADP Benefit Product (i.e., Medical, Dental, Vision, Spending, Disability, Life, Voluntary, Health Advocacy) Penetration. Partners with sales teams by presenting and demonstrating the Benefits value proposition at complex prospect meetings. LCC will demonstrate understanding of ADP product suite (to extend beyond TS) with proven ability to align cross-divisional resources to address client needs. LCC will demonstrate understanding of ADP product suite (to extend beyond TS) with proven ability to align cross-divisional resources to address client needs.
• Change Management: Assist with change management process for the client as it relates to benefits elections/changes for the benefit plan year. Will require coordination with HRBP/CRE and client to identify details of the change and the groups being impacted by the change. LCC will coordinate with all parties to provide change management assistance and best practices for an effective implementation of the upcoming benefit plan year change. The LCC will educate, guide and coach clients in their roles as change sponsors for their benefit plan.
• Account Management Assistance as it relates to Benefits engagement: Interacts with Sales, Implementation and HRBP, as well as BAC and WSEs to reinforce the TotalSource Benefits Value Proposition during client meetings and calls. Available for the education of the client about the PEO value/relationship and HR outsourcing. Engages with Sales, Implementation and HRBP Team on account due diligence, as well as plan compliance.
• Benefits Consulting: Proactively coordinates with the HRBP/CRE on areas that clients may have opportunities to increase the ADP Benefits Value Proposition. Partners with HRBP to assist in addressing Benefit-related compliance situations where the LCC can deliver compliance training to mitigate/reduce risk. Coordinates client training with the HRBP and employs the Learning Solutions Group if necessary.
• Other duties as assigned.

In this role travel (within 200 miles) or air travel (throughout the Northeast) will be required 20% of the time, can be as much as 60-70% during peak season.

TO SUCCEED IN THIS ROLE (Required Qualifications)

• Bachelor's degree or equivalent in education and experience with area of concentration in Human Resources, Business or related
• 1-3 years of experience
• Flexibility to work outside standard hours (occasionally)
• Bilingual, Specifically Spanish required
• Benefit Knowledge is a plus
• Presentation and Facilitation Skills
• Consultative Skills

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $21.92 - USD $40.87 / Hour*

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.