Bilingual Relationship Life Cycle Consultant (English/Spanish)

Fairygodboss; California (MO); Hybrid; USD 57,000 - 116,000; Full time

Benefits offered by this job

Day 1 benefits

Volunteer time off

Hybrid work options

Job summary

ADP in Los Angeles, CA is seeking a Bilingual Benefits Relationship Life Cycle Consultant to manage a book of business and drive participant engagement with benefit education strategies. You will build relationships with clients and their employees, delivering education and consulting to optimize plan utilization.

The role requires English/Spanish bilingual fluency, five years in client service, and demonstrated benefits expertise.

Qualifications

• Five years of client service or client relationship management experience in a fast-paced service environment.
• Experience in benefits.
• Excellent at presentations – keeping large audiences engaged and attentive as you present.
• Strategic thinker with demonstrated ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives.

Responsibilities

• Design and execute benefit strategies and communication year-round to an assigned client base, reviewing strategies to drive plan participation and retention.
• Conduct worksite benefit meetings for groups of new hires, quarterly wellness meetings to review carrier value-add information and resources, spending accounts education, year-end onboarding meetings, open enrollment meetings, and more.
• Manage relationships with internal and external stakeholders, focusing on benefit strategies related to worksite employee enrollment in the plan.
• Continually upgrade your knowledge and skills in benefits, including attending training sessions and becoming a benefit subject-matter expert.
• Adhere to a daily schedule to manage your meetings, calls, partner connections, etc.

Skills

Bilingual English/Spanish

Client relationship management

Benefits knowledge

Presentations

Travel readiness

Education

Bachelor's degree preferred

Job description

ADP is hiring a *Bilingual Benefits Relationship Life Cycle Consultant* in the Los Angeles, CA area to manage a book of business.

Well, this may be the role for you. Ready to make your mark?

As the **Bilingual Benefits Relationship Life Cycle Consultant**, you will strengthen the connection with Key Account clients through service and consultation around benefit education strategies. You will understand clients' needs regarding benefits and strategically drive results to increase benefit participation, client experience, employee retention, and employee engagement.

Your day-to-day will involve building relationships with key internal and external stakeholders for each client and their employees to drive year‑round benefit education. You will ensure service excellence and improve client relationships, including client satisfaction and experience. You must effectively maintain, build, and manage client relationships at all levels to ensure clients achieve their benefit strategies utilizing ADP's Human Capital Management tools and services.

You will work closely with clients and their employees to optimize the utilization of their plan benefits and bring consultation to complex benefit strategies and initiatives. Strong partnerships with Sales, Brokers, Implementation, HR, and the Operations organization will be required to resolve escalated and complex benefit issues. You will implement your benefit strategies through virtual, onsite, or recorded benefit presentations to each client. Travel will be required to support client visits and strengthen relationships.

WHAT YOU'LL DO: Responsibilities

• You will design and execute benefit strategies and communication year‑round to an assigned client base, reviewing strategies to drive plan participation and retention.
• You will conduct worksite benefit meetings for groups of new hires, quarterly wellness meetings to review carrier value‑add information and resources, spending accounts education, year‑end onboarding meetings, open enrollment meetings, and more.
• You will manage relationships with internal and external stakeholders, focusing on benefit strategies related to worksite employee enrollment in the plan.
• You will continually upgrade your knowledge and skills in benefits, including attending training sessions and becoming a benefit subject‑matter expert.
• You adhere to a daily schedule to manage your meetings, calls, partner connections, etc.

TO SUCCEED IN THIS ROLE: Requirements

• Candidate must be located in the San Diego, CA or Los Angeles area or surrounding area as they will be required to manage an external client territory/book of business within the area and other potential states as assigned based on client needs. A hybrid work model (remote, field, office).
• Bilingual in English/Spanish (read, write, verbal).
• Ability to travel within assigned territory based on client needs.
• Five years of client service or client relationship management experience in a fast‑paced service environment.
• Experience in benefits.
• Excellent at presentations – keeping large audiences engaged and attentive as you present.
• Strategic thinker with demonstrated ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives.

A college degree is great but not required. Other acceptable experiences could include:

• Experience noted above.
• Military experience. Veterans bring unique talents and experiences, discipline, commitment, and problem‑solving abilities.

BONUS POINTS FOR THESE: Preferred Qualifications

• Progressive management experience in consulting or large corporate environments.
• Experience with multiple large complex clients or advisor relationships and dealing with a broad range of benefits or HR‑equivalent areas at senior levels of organizations.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be healthy – best‑in‑class benefits start on Day1 because healthy associates are happy ones.
• Focus on your mental health and well‑being. We are here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward – company‑paid time off for volunteering for causes you care about.

Salary for this position may vary based on location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. Benefits include Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short‑and Long‑Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $57,100.00 - $116,100.00 / Year.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Learn more about ADP’s culture and our full set of values at https://jobs.adp.com/life-at-adp/.