Life Cycle Consultant Bilingual (Eng/Spa)

ADP; Chicago (IL); On-site; USD 25,761 - 52,183; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Matched retirement savings

Paid vacation

Job summary

Fairygodboss is seeking a bilingual Life Cycle Consultant (LCC) to enhance client relationships from onboarding through the life cycle. This role includes providing benefits consultation and assisting with sales and implementation.

The ideal candidate will hold a Bachelor’s degree and have 1-3 years of experience, along with the ability to work flexible hours. Travel is required occasionally. Employee benefits include medical, dental, vision, and retirement savings.

Qualifications

• 1-3 years of relevant experience.
• Flexibility to work outside standard hours as needed.

Responsibilities

• Provide consultation to clients on benefit offerings during Open Enrollment.
• Support onboarding solutions and ensure timely client education.
• Identify opportunities to increase the ADP Benefits Value Proposition.

Skills

Bilingual in English and Spanish

Client relationship management

Benefits consulting and presentation

Onboarding experience

Compliance training

Education

Bachelor’s degree in Human Resources, Business, or related field

Job description

Job Overview

ADP is hiring a bilingual Life Cycle Consultant (LCC) to strengthen client relationships from onboarding through the entire life cycle. The role will support implementation, sales, and open enrollment, provide benefits consultation, and drive client satisfaction and retention.

Key Responsibilities

• Benefits Presentations: Provide consultation to Clients, BAC, and WSEs on benefit offerings during Open Enrollment; partner with HRBP to conduct WSE Benefits Enrollment Meetings; assist clients with the election process.
• Relationship Management Assistance: Offer benefits consultation and advice to Benefits Administrators, HRBPs, and WSEs; support onboarding solutions; reinforce the TotalSource Value Proposition.
• Onboarding Benefits Plan Education: Ensure timely education and effective client-focused services during onboarding; collaborate with service teams and present benefits value propositions to prospects.
• Change Management: Coordinate change management for benefits elections/changes; guide clients as change sponsors and provide best practices.
• Account Management Assistance: Engage with Sales, Implementation, and HRBP/KAE teams to reinforce benefits value; educate clients on PEO value and HR outsourcing; assist with account due diligence and compliance.
• Benefits Consulting: Proactively identify opportunities to increase the ADP Benefits Value Proposition; provide compliance training and coordinate client training with Learning Solutions Group.
• Other Duties: Perform additional assignments as required.

Travel: Local travel within 100 miles required 10-15% of the time, potentially up to 60-70%.

Compensation & Benefits

Salary range: $18.70 – $37.88 per hour. The position may include bonus, equity, or commissions. Employee benefits include Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short- and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

Required Qualifications

• Bachelor’s degree or equivalent in Human Resources, Business, or related field.
• 1-3 years of relevant experience.
• Must be bilingual in English and Spanish and able to translate documents into Spanish on occasion.
• Flexibility to work outside standard hours as needed.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of protected characteristics. Hiring decisions are based on qualifications, experience, and job performance.

Ethics

ADP upholds the highest ethical standards and expects employees to act with integrity and respect.