Life & Annuity Claims Business Operations Manager

DXC Technology; Oregon; Hybrid; USD 110,000 - 140,000; Full time

Job summary

DXC Technology Company is seeking a Life Insurance Claims Manager to oversee the end-to-end life claims lifecycle for multiple BPS clients, ensuring accuracy, compliance and efficient processing.

You will lead a team of senior analysts and analysts, driving process improvements, collaborating with senior management, and reporting on performance metrics to achieve operational excellence.

Qualifications

• Bachelor’s degree in a relevant field or equivalent combination of education and experience.
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role.
• Proven experience in business process transactions.
• Proficiencies in business process management and optimization.
• A continuous learner that stays abreast with industry knowledge and technology.
• 5+ years of life insurance or annuity experience.

Responsibilities

• Manage day-to-day business process transactions and teams, ensuring efficient and compliant operations.
• Review, approve, and provide direction
• Implement process improvements to drive productivity and quality enhancements.
• Provide guidance and support to a team of senior analysts and analysts.
• Collaborate with senior management to develop and execute process-related strategies.
• Monitor performance metrics and key indicators to make data-driven decisions.
• Contribute to the development of budgets and resource allocation.
• Prepare and present performance reports to senior management.
• Ensure that the team meets quality and compliance standards.

Skills

Process management

Process optimization

Data analysis

Stakeholder collaboration

Education

Bachelor's degree

Advanced degree

Six Sigma

PMP

Job description

Job Description:

At DXC, we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions. Our DXC Insurance Services support clients in optimizing and transforming operations, reducing costs, and building agile channels for growth. Leveraging our people, technology, and best practices, we improve and automate complex business processes across middle and back offices—while enhancing customer experience transformation. We are seeking a skilled Life Insurance Claims Manager to support multiple BPS clients and ensure the accurate and efficient processing of claims. In this role, you will oversee the entire claim inventory for your assigned blocks, partnering with various business units and clients to drive continuous improvements. This opportunity is well-suited for a forward thinker with a proven track record of helping teams develop tools and technologies to optimize processes and improve customer outcomes. The role requires life insurance or annuity leadership experience, with life claims experience preferred. The successful candidate will be responsible for overseeing all aspects of the life claims lifecycle, including approvals, overall accuracy, and ownership of their respective accounts. Your responsibilities will include managing the end-to-end claim process and workflows, ensuring compliance with regulatory standards, and providing leadership and guidance to your team to achieve operational excellence. This position requires strong analytical skills, attention to detail, and the ability to foster collaborative relationships with internal and external stakeholders.

Essential Job Functions:

• Manage day-to-day business process transactions and teams, ensuring efficient and compliant operations.
• Review, approve, and provide direction
• Implement process improvements to drive productivity and quality enhancements.
• Provide guidance and support to a team of senior analysts and analysts.
• Collaborate with senior management to develop and execute process-related strategies.
• Monitor performance metrics and key indicators to make data-driven decisions.
• Contribute to the development of budgets and resource allocation.
• Prepare and present performance reports to senior management.
• Ensure that the team meets quality and compliance standards.

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology
• 5+ years of life insurance or annuity experience

Other Qualifications:

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

Work Environment:

Remote

Our DXC Insurance BPaaS and BPO services help our customers optimize and transform operations, lower costs, increase agility and open new channels for growth. Our people, technology and best practices improve and automate highly complex business processes across front, middle and back offices—while facilitating customer experience transformation.DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto RicoDXC Technology Company (DXC) is an Equal Opportunity employer.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify.

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