Analyst, Insurance Operations – Quality & Financial Control

1208 FSG - Cybertek Corp.; Tulsa (OK); On-site; USD 65,000 - 95,000; Full time

Job summary

DXC Technology seeks an Analyst for Insurance Operations focused on Quality & Financial Control. You will oversee transactions, monitor compliance, investigate customer issues, and analyze data to drive improvements. Collaboration with operations and finance is essential to strengthen governance and reporting.

The role emphasizes knowledge of life and annuities, regulatory standards, and a proactive approach to process excellence in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Finance, Operations, or related field (or equivalent).
• 3–5 years of experience in insurance operations, financial control, or transaction management.
• Knowledge of life and annuities products, governance, and financial reporting.
• Strong analytical skills and attention to detail for reviewing data.
• Understanding of quality frameworks and compliance processes.
• Effective communication and ability to collaborate across teams.

Responsibilities

• Monitor daily insurance transactions with accuracy and regulatory compliance.
• Track, investigate, and resolve customer complaints, identifying root causes.
• Analyze operational and financial data to identify trends and improve efficiency.
• Assist in developing quality frameworks, audits, and compliance checks.
• Collaborate with operations, finance, and leadership to support risk management.

Skills

Analytical skills

Communication skills

Cross-team collaboration

Quality frameworks

Education

Bachelor's degree

Job description

Job Description: DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Leading companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive performance, competitiveness, and customer experience. Learn more at DXC.com. At DXC, we leverage technology to deliver mission-critical IT and business process services that help clients optimize operations, improve customer experience, and drive growth. Our Insurance Services support mid-and back-office operations, financial reporting, compliance, and customer service transformation.

Role Overview

The Analyst, Insurance Operations - Quality & Financial Control plays a key role in supporting operational excellence through transactional oversight, financial control, process quality, and customer complaint resolution. This role requires experience with life and annuities, financial control, reporting, governance, and operational management. Exposure to Policyholder Service, Call Center Operations or Claims is a plus.

Key Responsibilities

• Monitor and execute daily insurance transactions accurately, ensuring adherence to operational and regulatory standards.
• Track, investigate, and resolve customer complaints, identifying root causes and implementing preventive measures.
• Analyze operational and financial data to identify trends, inefficiencies, and improvement opportunities.
• Assist in developing and maintaining quality frameworks, audits, and compliance checks to ensure service excellence.
• Collaborate with operations, finance, and leadership teams to support risk management and process governance.
• Contribute to process improvement initiatives aimed at increasing efficiency, scalability, and accuracy.
• Support reporting of operational KPIs, SLA adherence, quality metrics, and customer satisfaction measures.
• Assist in workforce planning and resource allocation to meet business demands while maintaining operational quality.
• Provide guidance and knowledge-sharing to peers, promoting accountability, compliance, and continuous learning.

Basic Qualifications

• Bachelor’s degree in Business, Finance, Operations, or a related field (or equivalent experience).
• 3-5 years of experience in insurance operations, financial control, or transaction management.
• Knowledge of life and annuities products, operational governance, and financial reporting.
• Strong analytical skills and attention to detail for reviewing operational and financial data.
• Understanding of quality frameworks, compliance standards, and customer complaint resolution processes.
• Effective communication skills and ability to collaborate across multiple teams.

Preferred / Additional Qualifications

• Experience in Policyholder Services, Call Center Operations or Claims.
• Familiarity with regulatory and compliance standards in the insurance industry.
• Knowledge of reporting tools, dashboards, operational metrics and project management.

Key Competencies

• Quality and compliance orientation.
• Operational excellence and process improvement mindset.
• Financial and analytical acumen.
• Customer-focused problem-solving.
• Effective communication and stakeholder collaboration.
• Ability to work in a fast-paced, metrics-driven environment.

About DXC Technology

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Equal Opportunity Employer

If you are an applicant from the United States, Guam, or Puerto Rico, DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

E-Verify

We participate in E-Verify.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability.

Corporate Information

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.