Licensure Administrative Specialist

Iowa National Guard; Des Moines (IA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Iowa Department of Education is seeking an Administrative Support Assistant 3 in the Bureau of Educational Examiners to provide essential licensure support. You will interact with educators, screen communications, and assist with license applications and confidential data handling.

The role emphasizes strong communication, attention to detail, and collaboration across teams, with opportunities to streamline procedures and improve outcomes for educators across Iowa.

Qualifications

• Strong communication skills, both verbal and written.
• Great attention to detail.
• High level of organizational and time management skills with effective management of projects.
• A leader who demonstrates problem-solving skills and is adaptable and flexible.
• Commitment to providing high-quality service and responding to a high volume of inquiries.

Responsibilities

• Be a key point of contact for Iowa educators seeking license issuance, renewal and extensions.
• Receives/screens visitors, emails and telephone calls; answers routine questions and routes others to the appropriate staff person for handling.
• Intake and evaluate license applications. Determine eligibility based on established code and administrative rules and bureau procedures. Issue accurate licenses to the field.
• Opens/distributes mail; composes standardized responses to routine inquiries.
• Support division-wide processes, policies and procedures, in collaboration with our teams.
• Recommend new or improved procedures for standardizing, modernizing and simplifying processes that help to improve outcomes and collaboration between staff.
• Assist in management of confidential data and information.

Skills

communication skills

attention to detail

organizational skills

time management

leadership

problem solving

collaboration

Education

Two years of education and/or full-time experience (30 semester hours = 1 year)

Job description

Iowa Department of Education is seeking an Administrative Support Assistant 3 in the Bureau of Educational Examiners to provide essential licensure support. You will interact with educators, screen communications, and assist with license applications and confidential data handling.

The role emphasizes strong communication, attention to detail, and collaboration across teams, with opportunities to streamline procedures and improve outcomes for educators across Iowa.