Licensure & Administrative Support Specialist

State of Iowa; Des Moines (IA); On-site; USD 40,000 - 50,000; Full time

Job summary

The Iowa Department of Education is seeking an Administrative Support Assistant 3 in the Bureau of Educational Examiners to provide key support and communication with educators regarding licensure.

You will handle intake, screen visitors, process license applications, respond to routine inquiries, and help improve procedures while maintaining confidential data and collaborating with staff. Strong data entry, communication, and organizational skills are essential.

Qualifications

• Two years of full-time work in general office, clerical, data entry/processing.
• Strong written and verbal communication abilities.
• Capacity to learn procedures and improve processes.

Responsibilities

• Be the primary contact for educators seeking license issuance, renewal, and extensions.
• Receive, screen, and route visitors, emails, and calls; answer routine questions.
• Process license applications; determine eligibility and issue licenses.
• Open/distribute mail and draft standardized replies to inquiries.
• Support division-wide processes and collaborate with teams.
• Suggest new procedures to standardize and simplify workflows.
• Assist in managing confidential data and licensure information.

Skills

Data entry

Communication

Process improvement

Attention to detail

Time management

Leadership

Interpersonal skills

Tools

Database systems

Job description

The Iowa Department of Education is seeking an Administrative Support Assistant 3 in the Bureau of Educational Examiners to provide key support and communication with educators regarding licensure.

You will handle intake, screen visitors, process license applications, respond to routine inquiries, and help improve procedures while maintaining confidential data and collaborating with staff. Strong data entry, communication, and organizational skills are essential.