Administrative Support Assistant 3 (Educational Examiners)

State-of-Iow; Des Moines (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Iowa Department of Education seeks an Administrative Support Assistant 3 to provide essential clerical and customer service support within the Bureau of Educational Examiners. You will handle license issuance, renewal and extensions, route inquiries, and assist with confidential data management.

The role emphasizes strong communication, organization, and process improvement to ensure accurate licensing and efficient office operations for educators across Iowa.

Qualifications

• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• High level of organizational and time management skills with effective management of projects.
• Strong communication skills, both verbal and written.
• A self-motivated person with initiative and a solid understanding of process improvement.

Responsibilities

• Be a key point of contact for Iowa educators seeking license issuance, renewal and extensions.
• Receives/screens visitors, emails and telephone calls; answers routine questions and routes others to the appropriate staff person for handling.
• Intake and evaluate license applications; determine eligibility based on established code and administrative rules and bureau procedures.
• Issue accurate licenses to the field.
• Opens/distributes mail; composes standardized responses to routine inquiries.
• Support division-wide processes, policies and procedures, in collaboration with our teams.
• Recommend new or improved procedures for standardizing, modernizing and simplifying processes that help to improve outcomes and collaboration between staff.
• Assist in management of confidential data and information.

Skills

Data input

Communication skills

Process improvement

Attention to detail

Team leadership

Job description

I Iowa Department of Education's mission is ensuring all students experience a world-class education. To accomplish our mission, we need talented, passionate people working together to build an excellent education system that empowers all students to achieve their full potential.

We are looking to find a highly qualified staff member to serve as an Administrative Support Assistant 3 in the Bureau of Educational Examiners. This person will provide key support and communication with educators in the state of Iowa regarding their Education Licensure.

Desired qualifications include:

Your Responsibilities:

• Be a key point of contact for Iowa educators seeking license issuance, renewal and extensions.
• Receives/screens visitors, emails and telephone calls; answers routine questions and routes others to the appropriate staff person for handling.
• Intake and evaluate license applications. Determine eligibility based on established code and administrative rules and bureau procedures. Issue accurate licenses to the field.
• Opens/distributes mail; composes standardized responses to routine inquiries.
• Support division-wide processes, policies and procedures, in collaboration with our teams.
• Recommend new or improved procedures for standardizing, modernizing and simplifying processes that help to improve outcomes and collaboration between staff.
• Assist in management of confidential data and information.

Candidates are encouraged to include detailed information about their relevant experience in their application, or submit a cover letter and resume in addition to their application.

DESIRABLE QUALIFICATIONS:

• Experience in data input and processing.
• Strong communication skills, both verbal and written
• A self-motivated, takes initiative, with a strong understanding of process improvement.
• Great attention to detail.
• High level of organizational and time management skills with effective management of projects.
• Excellent written/verbal communication and interpersonal skills.
• A leader who demonstrates problem-solving skills and is adaptable and flexible.
• Knowledge of business principles involved and coordination of people and resources.
• Commitment to providing high-quality service and responding to a high volume of inquiries.
• Displays high standards of professional and ethical conduct.
• High level of data management experience and able to navigate licensure requirements proficiently.

Hours:

8:00 a.m. - 4:30 p.m., Monday - Friday

A successful candidate will bring or have the ability and desire to learn:

• Ability to work collaboratively on, and provide leadership for, high-performing teams
• Ability to work independently, moving projects forward with minimal supervision
• Strong written and verbal communication skills
• Data input and interaction with database and data processing systems.
• Conflict resolution and interpersonal skills
• Desire to work with diverse teams and stakeholders

WHAT'S IN IT FOR YOU?

• Opportunities to make a widespread difference in the lives of children, their families, and Iowa communities
• Collaborative, positive work environment
• Talented and passionate work colleagues that will help you learn and grow
• Opportunities to collaborate with experts from around the countryEmployee discounts from a variety of vendorsCompetitive salary and benefits package:

https://das.iowa.gov/sites/default/files/hr/documents/employment/Benefits_Beyond_the_Paycheck.pdf

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
2. A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.