Educator Licensing Administrative Specialist

State-of-Iow; Des Moines (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Iowa Department of Education seeks an Administrative Support Assistant 3 to provide essential clerical and customer service support within the Bureau of Educational Examiners. You will handle license issuance, renewal and extensions, route inquiries, and assist with confidential data management.

The role emphasizes strong communication, organization, and process improvement to ensure accurate licensing and efficient office operations for educators across Iowa.

Qualifications

• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• High level of organizational and time management skills with effective management of projects.
• Strong communication skills, both verbal and written.
• A self-motivated person with initiative and a solid understanding of process improvement.

Responsibilities

• Be a key point of contact for Iowa educators seeking license issuance, renewal and extensions.
• Receives/screens visitors, emails and telephone calls; answers routine questions and routes others to the appropriate staff person for handling.
• Intake and evaluate license applications; determine eligibility based on established code and administrative rules and bureau procedures.
• Issue accurate licenses to the field.
• Opens/distributes mail; composes standardized responses to routine inquiries.
• Support division-wide processes, policies and procedures, in collaboration with our teams.
• Recommend new or improved procedures for standardizing, modernizing and simplifying processes that help to improve outcomes and collaboration between staff.
• Assist in management of confidential data and information.

Skills

Data input

Communication skills

Process improvement

Attention to detail

Team leadership

Job description

Iowa Department of Education seeks an Administrative Support Assistant 3 to provide essential clerical and customer service support within the Bureau of Educational Examiners. You will handle license issuance, renewal and extensions, route inquiries, and assist with confidential data management.

The role emphasizes strong communication, organization, and process improvement to ensure accurate licensing and efficient office operations for educators across Iowa.