Licensing & Titling Specialist III — DMV Expert

State of South Carolina; Greer (SC); On-site; USD 34,000 - 42,000; Full time

Job summary

State of South Carolina's Greer DMV Branch Office is seeking a Titling & Licensing Specialist III to process driver licenses, registrations, titles and related documents. You will handle complex transactions for individuals and business customers with attention to policy and accuracy.

You will administer knowledge tests, verify eye-screening, manage payments, and ensure compliance with SC DMV rules. The role requires strong customer service, clerical skills and the ability to work in a busy

Qualifications

• High school diploma or equivalent plus clerical experience.
• Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests, Vehicle Inspection Tests and Knowledge Tests.
• Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.

Responsibilities

• Examines, accepts, prepares, enters and prints all documents required in issuing drivers’ licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles.
• Manages business customer needs such as licensing, insurance issues and/or verifying for correct customer numbers.
• Processes motor vehicle registration requests. Research suspension inquiries, modifies registration credentials and issues automobile dealership licenses.
• Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies.
• Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses.
• Knowledgeable to verify visual eye screening by physicians' eye statement or a SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation. Processes motor voter applications.
• Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements. Greets and directs customers to appropriate areas in the office.
• Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customer.
• Collects all required fees and donations for the Donate Life Fund. Reconciles and prepares individual daily reports and refund request documents. Computes vehicle sales taxes and makes weight adjustments to the vehicle record file. Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests. Performs routine maintenance on equipment. Keeps work area clean, neat and fully stocked. Resolves customer problems and inquiries through customer record research.
• Manages and maintains transaction payments via cash, credit card, check or money order. Maintains records of products and documentation that are issued and destroyed per SCDMV policy.
• Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions.

Skills

Customer service

Attention to detail

Teamwork

Public interaction

Education

High school diploma or equivalent

Tools

Phoenix System

Job description

State of South Carolina's Greer DMV Branch Office is seeking a Titling & Licensing Specialist III to process driver licenses, registrations, titles and related documents. You will handle complex transactions for individuals and business customers with attention to policy and accuracy.

You will administer knowledge tests, verify eye-screening, manage payments, and ensure compliance with SC DMV rules. The role requires strong customer service, clerical skills and the ability to work in a busy