Licensing Support Specialist – Customer Service

Johnson County Government; Olathe (KS); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Full Benefits

Job summary

Johnson County Government seeks a License Monitor to provide customer service and administrative support for contractor licensing and building permits. This entry-level role reviews forms, maintains records, and processes payments, offering a path to learn local government operations.

You will greet customers, handle inquiries, assist with routine forms, and help ensure accuracy and timeliness in documentation within standard office hours.

Qualifications

• High school diploma or equivalent is required.
• KS/MO driver's license may be required depending on department.
• Johnson County Government requires reference/background screening for all positions.
• One year of customer service; one year of cashiering or money handling experience preferred.
• Education/experience substitutions allowed.

Responsibilities

• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
• Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.

Skills

Customer service

Cash handling

Data entry

Phone etiquette

Education

High school diploma or equivalent

Job description

Johnson County Government seeks a License Monitor to provide customer service and administrative support for contractor licensing and building permits. This entry-level role reviews forms, maintains records, and processes payments, offering a path to learn local government operations.

You will greet customers, handle inquiries, assist with routine forms, and help ensure accuracy and timeliness in documentation within standard office hours.