License Monitor (Customer Service I)

Jocogov; Olathe (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Johnson County Government seeks an entry-level License Monitor to support contractor licensing and building permits. Responsibilities include customer service, data entry, form processing, and handling payments while learning local government operations.

The role offers foundational training, clerical duties, and opportunities to grow within the Contractor Licensing team. A high school diploma and basic cashiering experience are preferred.

Qualifications

• High school diploma or equivalent is required.
• KS/MO driver’s license may be required, depending on department or agency.
• Reference/background screening for all positions is required.
• One year of customer service; one year of cashiering or money handling experience preferred.
• Education/Experience substitutions allowed (experience may substitute for degree).
• Immunization requirements must be met within 60 days of hire or approved exemption may be requested.

Responsibilities

• Answers phones, greets customers, and provides standard information via phone, email, or in-person inquiries.
• Creates and maintains files; performs data entry and proofreads information; schedules appointments and meetings.
• Assists customers with completing routine forms; collects forms and supporting documents; routes materials.
• Calculates and collects fees; resolves basic customer complaints and billing disputes; conducts preliminary cash audit.

Skills

Customer service

Cash handling

Education

High school diploma

Driver's license

Job description

Overview

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

This position will close on Wednesday, October 14th, 2026.

Job Description

The Contractor Licensing team helps contractors navigate licensing requirements and supports the communities that rely on their work. This entry-level License Monitor position provides customer service and general administrative support for contractor licensing and related building permits, including reviewing forms, maintaining records, and processing payments. We offer an opportunity to learn local government operations while building customer service and administrative skills.

• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
• Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.

Job Requirements

Minimum Job Requirements:

High school diploma or equivalent is required. May require KS/MO driver’s license, depending on department or agency.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.

Preferred Job Requirements:

One year of customer service; one year of cashiering or money handling experience are preferred.

Education/Experience Substitutions:

Experience may be substituted for degree. Education may be substituted for experience.

Physical, Environmental, and Special Working Conditions:

Within sixty (60) days of hire, employees (select DHE and EMS positions) must produce proof of immunization, proof of immunity, proof that immunization is medically contraindicated, submit a written objection to immunization based upon a sincerely held religious belief, or receive vaccination for the following: Measles, Mumps, and Rubella (MMR); Tetanus Diphtheria and Acellular Pertussis (TDAP); and Varicella (Chickenpox).

All County employees may be called upon to assist other departments in a declared emergency situation.