Licensing Specialist

King County, WA; Seattle (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a dynamic team at King County as a Licensing Specialist. In this role, you will provide outstanding customer service, handle various licensing processes, and contribute to a collaborative environment that values initiative and a positive attitude. Ideal candidates possess strong organizational skills, customer service experience, and a love for serving the diverse King County community.

Benefits

Excellent medical, dental, and vision coverage

Retirement plans including pension options

Generous vacation and paid sick leave

Flexible schedules and telecommuting options

Qualifications

• Experience in customer service and licensing.
• Proficiency in Microsoft Office, especially Excel.
• Ability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Provide guidance to customers on licensing and regulatory requirements.
• Perform data entry and maintain accurate records.
• Handle cash transactions and reconcile daily cash.

Skills

Customer service

Attention to detail

Problem-solving

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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Summary

The Records and Licensing Services Division is seeking individuals who are passionate about customer service and are eager to work as part of a dynamic team! This

Summary

The Records and Licensing Services Division is seeking individuals who are passionate about customer service and are eager to work as part of a dynamic team! This Licensing Specialist (Customer Service Specialist III) position provides you with the opportunity to demonstrate your direct customer service talent and licensing and/or regulatory expertise in an environment dedicated to trust, collaboration, and building rapport with your colleagues and customers.

Our ideal candidate has demonstrated a high degree of commitment to customer service, learns quickly, and can produce innovative solutions to problems working in a fast-paced, high-volume office. Our candidate will be flexible, have the ability to identify and develop efficient practices and procedures, and is patient and focused on listening to King County customers. We are looking for someone who has excelled in a team environment and is known for their energy, ambition, taking initiative and their positive, can-do attitude.

Job Duties

Scope of Job Duties: To be considered for this opportunity, you must at a minimum demonstrate skill and ability to:

• Provide accurate guidance on the phone, in person, and via mail advising customers of documents and other information required for all vehicle/vessel licensing and titling needs, taxicab/for-hire/transportation network company (TNC) drivers' licensing and permitting, process server licensing, and pet licensing;
• Perform production-level data entry, filing, sorting and other administrative tasks using Microsoft Word and Excel;
• Examine documentation for State Law requirements to determine vehicle, vessel, and mobile home titling and title transfer transaction approval, and determine validity, correctness, and completeness of information received;
• Provide accurate information about licensing policies, procedures, codes, and regulations for vehicles and vessels, taxicab/for-hire/transportation network company (TNC) drivers, pet licensing, and process servers;
• Problem solve and research with limited guidance and have a sense of urgency in situations that require a quick turnaround while providing exceptional customer service to all stakeholders in person, on the phone, and via mail;
• Obtain, monitor, track, and organize data that may require information searches through files, policies, procedures, records, or computer files while being highly detailed;
• Collect and process payments, verify and reconcile data discrepancies and balance daily cash in compliance with the County and State cash handling and receipting procedures;
• Contribute to the Licensing team by bringing your innovative ideas and "can do" attitude!
  
  

Experience, Qualifications, Knowledge, Skills

You would be great for this role if you:

• Are able and confident in your ability to interpret, apply, and follow rules, regulations, codes, laws, policies, procedures, and ordinances;
• Are comfortable with change and continuous improvement in your daily work;
• Have an intermediate or higher level of expertise with Microsoft Office (especially Excel) as well as accurate cash handling skills;
• Can coordinate a high volume of diverse assignments and multiple competing priorities with a strong attention to detail and follow-up;
• Are passionate about serving King County's diverse community;
• Have excellent communication and customer service skills in order to successfully communicate with a wide audience in varied communication settings.
  
  

Supplemental Information

Supplemental Information

• The work week is 40 hours, typically Monday- Friday 8:00 am - 5:00 pm.
• This position is onsite in-office at the King County Customer Service Center.
• This position is overtime eligible and may be mandatory at times.
• This position is represented by the Teamsters Local 117 Administrative Employees union.
• Due to this position's access to sensitive records and systems, the successful candidate will be required to pass a thorough criminal background and reference check.
• Washington State Department of Licensing (DOL) Vehicle Licensing Representative Title Certification desirable.
  
  

Application process: This opportunity is open to all qualified applicants. A King County application is required. A resume and cover letter are highly recommended. This recruitment may be used to fill additional vacancies for up to 6 months. If you need assistance in the application process, please contact Karina Cordova, HR Analyst at [e-mail].

About The Records and Licensing Services Division (RALS) is a division of the Department of Executive Services.

RALS operates within a statutory framework that is prescribed by state law and county code. Many of the services administered by the division are mandated by state law, and are provided in King County on a regional basis across jurisdictional boundaries. RALS also provides certain local services to unincorporated King County and by contract with many local municipalities throughout King County. In addition, RALS is responsible for providing internal services that are necessary for purposes of business efficiency and meeting various legal responsibilities.

RALS Is Responsible For

• Providing licensing and information services and promoting public safety by administering and enforcing vehicle and vessel licensing and taxi and transportation network company (TNC) regulations
• Recording documents related to real property sales and other transactions and making them accessible for members of the public, businesses, and other government agencies
• Collecting and dispersing real estate excise tax payments on the conveyance of real property in King County
• Providing internal mail services and physical and electronic records management services to all county agencies
• Providing animal care and control services for the protection of property, human health, and safety and promoting responsible pet ownership and animal welfare through education and licensing programs via public and private sector partnerships
  
  

RALS is committed to service excellence and building an enduring legacy through continuous improvement. RALS uses Lean practices to improve our operations, programs, public and internal services, and employee safety. We accomplish this through an equity lens, creating a learning environment, and employee engagement.

To learn more about RALS, please visit our website at: https://kingcounty.gov/depts/records-licensing.aspx.

Forbes named King County as one of Washington State's best employers.Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Benefits

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs
  
  

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01

Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position?

• Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
• No.
  
  

02

If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Government Administration

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