Licensing Representative — Public Service & Customer Support

State of Oregon; Portland (OR); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Generous Paid Time Off

Public Service Loan Forgiveness

Portland living benefits

Job summary

The Oregon Board of Pharmacy in Portland is seeking a Licensing Representative (Public Service Representative 3) to handle first-level inquiries, process licenses, and review applications for licensure eligibility. You will greet visitors, answer questions about over 30 license categories, and manage data entry in the licensing database.

This full-time role offers a salary range and requires two years of customer service experience, CJIS clearance, and LEDS certification.

Qualifications

• Two years of experience in customer service, including explanation of rules and policies and handling unusual situations.
• Ability to answer questions about licensing categories and explain licensing processes clearly.
• Strong attention to detail and accuracy in reviewing applications and data entry.

Responsibilities

• Greet the public and serve as first-level contact in person or by phone.
• Process licenses, renewals, and applications; review for eligibility and completeness.
• Enter data into the licensing database and perform background checks as needed.
• Support accounts and assist with various licensing duties including LEDS checks and audits.

Skills

Customer service

Communication

Data entry

Multitasking

Policy explanation

Tools

LEDS

Job description

The Oregon Board of Pharmacy in Portland is seeking a Licensing Representative (Public Service Representative 3) to handle first-level inquiries, process licenses, and review applications for licensure eligibility. You will greet visitors, answer questions about over 30 license categories, and manage data entry in the licensing database.

This full-time role offers a salary range and requires two years of customer service experience, CJIS clearance, and LEDS certification.