Licensing & Customer Service Specialist (Public Service)

State of Oregon; Salem (OR); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Medical, vision, dental coverage

Paid time off

Public Service Loan Forgiveness (PSLF)

PERS/OPSRP retirement

Training and development opportunities

Job summary

The Oregon Health Authority (OHA) is seeking a Customer Service Representative (Public Service Representative 3) in Salem to support licensing operations for the Board of Cosmetology. The role reviews license applications for completeness and accuracy and ensures all required documentation is submitted and applicants meet qualifications.

This full-time, in-office position offers a salary range of $3,515 to $4,738 per month, with comprehensive benefits and opportunities for professional

Qualifications

• Two years of experience in customer service.
• One year of experience explaining rules, regulations, and policies and handling unusual situations.

Responsibilities

• Review license applications for completeness and accuracy.
• Ensure required documentation is submitted and applicants meet qualifications.
• Provide high-quality customer service while maintaining compliance with state requirements.

Skills

Customer service

Policy explanations

Communication

Job description

The Oregon Health Authority (OHA) is seeking a Customer Service Representative (Public Service Representative 3) in Salem to support licensing operations for the Board of Cosmetology. The role reviews license applications for completeness and accuracy and ensures all required documentation is submitted and applicants meet qualifications.

This full-time, in-office position offers a salary range of $3,515 to $4,738 per month, with comprehensive benefits and opportunities for professional