Licensing Representative (Public Service Representative 3)

State of Oregon; Portland (ME); On-site; USD 39,000 - 53,000; Full time

Job summary

The Oregon Board of Pharmacy is seeking a Licensing Representative (Public Service Representative 3) in Portland. You will engage with customers in person and by phone, guide them through licensing processes, and ensure accurate information is communicated.

The role includes data entry, license issuance/renewal, and background checks, with a focus on timely service. Work hours are Monday to Friday, 8:00 am to 4:30 pm, in the Portland office, supporting the agency’s mission to regulate pharmacy

Qualifications

• Two years of experience in customer

Responsibilities

• You will have regular contact with customers, in-person and by phone.
• You will answer questions relating to license categories and assist with online processes.
• You will greet visitors, process mail, issue and renew licenses, and enter data into licensing database.

Job description

Initial Posting Date: 10/19/2026 Application Deadline: 10/29/2026 Agency: Oregon Board of Pharmacy Salary Range: $3,515 - $4,738 Position Type: Employee Position Title: Licensing Representative (Public Service Representative 3) Job Description: Is customer service second nature for you? Are you ready to assist a high volume of customers? Do you thrive in a high production, busy work environment? Are you able to multitask? Can you review documents to determine licensure eligibility in accordance with applicable laws, rules and policies? If this sounds like you, please apply now for this opportunity to become part of the Board of Pharmacy team. Licensing Representative (Public Service Representative 3) The Board of Pharmacy regulates the Practice of Pharmacy and enforces laws regarding pharmacy staff, drug outlets and the sale of drugs in Oregon. The Board was created in 1891. By licensing pharmacists, pharmacy interns and pharmacy technicians, the Board of Pharmacy ensures that only qualified people practice pharmacy in Oregon. The Board registers and inspects retail and hospital pharmacies and stores that sell over-the-counter drugs. It also registers and inspects drug wholesalers and manufacturers and regulates the quality and distribution of all drugs in Oregon.

What You’ll Do

You will have regular contact with customers, in- person and by phone, some of which may be upset or angry. You will routinely answer questions relating to over 30 different license categories, assisting customers through online processes and communicating information to customers accurately, consciously and concisely. You will greet the public and all visitors to the agency, act as first-level phone contact for incoming calls to the agency, process incoming mail, issue and renew licenses and be responsible for entering data into the licensing database, reviewing applications for applicability, completeness and eligibility for licensure. Additionally, duties include processing accounts receivable and performing various other licensing representative duties such as run background checks through LEDS (the Law Enforcement Data System), performing continuing education audits, and scan and maintain electronic licensing files. The duties are performed in the Portland office, Monday through Friday, 8:00 am to 4:30 pm to meet agency and department missions.

Minimum Qualifications

Two years of experience in customer