Customer Service Representative (Public Service Representative 3)

State of Oregon; Salem (OR); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Medical, vision, dental coverage

Paid time off

Public Service Loan Forgiveness (PSLF)

PERS/OPSRP retirement

Training and development opportunities

Job summary

The Oregon Health Authority (OHA) is seeking a Customer Service Representative (Public Service Representative 3) in Salem to support licensing operations for the Board of Cosmetology. The role reviews license applications for completeness and accuracy and ensures all required documentation is submitted and applicants meet qualifications.

This full-time, in-office position offers a salary range of $3,515 to $4,738 per month, with comprehensive benefits and opportunities for professional

Qualifications

• Two years of experience in customer service.
• One year of experience explaining rules, regulations, and policies and handling unusual situations.

Responsibilities

• Review license applications for completeness and accuracy.
• Ensure required documentation is submitted and applicants meet qualifications.
• Provide high-quality customer service while maintaining compliance with state requirements.

Skills

Customer service

Policy explanations

Communication

Job description

Job Overview

Initial Posting Date: 10/23/2026 Application Deadline: 11/01/2026 Agency: Oregon Health Authority Salary Range: $3,515 - $4,738 Position Type: Employee Position Title: Customer Service Representative (Public Service Representative 3)

Job Description: At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all. This position plays a vital role in supporting the HLO Licensing Manager by overseeing authorization and renewal processes for the Board of Cosmetology. The successful candidate will review license applications for completeness and accuracy, ensuring all required documentation is submitted and applicants meet established qualifications. By assisting both current and prospective licensees, this role helps the Health Licensing Office provide high‑quality customer service while maintaining compliance with state and federal requirements.

Minimum Qualifications

• Two years of experience in customer service.
• One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

Desired Attributes

• Experience creating and maintaining a respectful, inclusive, and welcoming work environment that values diversity among team members and the individuals we serve.
• Ability to communicate clearly and professionally, both verbally and in writing, when preparing correspondence, explaining policies and procedures, and assisting applicants and customers.
• Ability to effectively multi-task, prioritize competing responsibilities, and maintain accuracy in a fast‑paced, high‑volume work environment.
• Possess excellent computer and data entry skills with the ability to accurately enter, update, organize, and maintain computerized records and filing systems.
• Ability to review applications and supporting documentation to determine eligibility by verifying completeness, accuracy, and compliance with applicable laws, rules, policies, and procedures.
• Strong organizational skills with the ability to establish and maintain electronic and physical filing systems while ensuring confidentiality and accuracy of records.
• Demonstrated commitment to providing exceptional customer service by answering telephone inquiries, greeting customers, responding to questions, directing individuals to appropriate resources, and taking messages as needed.
• Ability to interpret, explain, and apply laws, rules, policies, and procedures while exercising sound judgment, attention to detail, and professionalism in all interactions.

Preference Statement

Preference will be given to candidates possessing more years of experience and meeting more of the desired attributes.

Benefits

• Excellent, low-cost medical, vision, and dental coverage for you and your family.
• Optional benefits like life insurance, disability coverage, deferred compensation, and FSA options for health and childcare.
• Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours/month.
• Potential eligibility for the Public Service Loan Forgiveness Program.
• Retirement security through Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
• Training and development opportunities to grow your career with the State of Oregon.

Additional Details

This announcement is for 1, full-time, permanent, SEIU represented, Customer Service Representative (Public Service Representative 3) based in Salem, Oregon. This is an in‑office position. “Review Section 4: Working Conditions” in the position description (linked above) for more information. This position is fully onsite and is not eligible for remote work due to the essential need for regular face‑to‑face interaction with customers, members of the public, and coworkers. Employment is contingent upon a criminal records check that meets OHA criteria at the time of hire and throughout employment. The salary listed is the non‑PERS qualifying range. If the successful candidate qualifies for PERS, the salary range will increase by 6.95%. For more information, see the Classification and Compensation page. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process. This position does not provide visa sponsorship. Within three days of hire, you will be required to complete I‑9 documentation and confirm authorization to work in the United States. OHA will use E‑Verify to verify work authorization. If your employment eligibility depends on sponsorship now or in the future, you will not meet the requirements for this position. We evaluate candidates based on their own skills and experience. Unless explicitly approved, outside resources – including Artificial Intelligence (AI) tools – are not permitted during assessments or interviews. Use of unauthorized resources will disqualify a candidate from further consideration.

Equal Employment Opportunity

The Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. We do not discriminate based on protected class – including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation – and does not screen applicants based on current or past compensation. Salary is determined through a fair review of your education, experience, and training as it relates to the position. OHA is an anti‑racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon.

Aspiration

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”