Licensing & Compliance Admin Supervisor

State of North Carolina; Wake Forest (NC); Hybrid; USD 43,000 - 76,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

The State of North Carolina, Department of Health and Human Services, Division of Health Service Regulation, seeks an Administrative Supervisor (S) to support the Mental Health Licensure and Certification Section. You will oversee licensure processing, fee tracking, and staff supervision in a high-volume regulatory environment.

This hybrid, full-time position requires strong organization, communication, and the ability to manage multiple priorities while ensuring compliance with program

Qualifications

• Experience supervising administrative staff in a high-volume regulatory or licensing environment.
• Proven ability to organize workflows, set priorities, and meet deadlines.
• Strong written and oral communication with providers, the public, and government agencies.
• Proficiency in MS Office applications (Excel, Access, Word) for data tracking and reporting.

Responsibilities

• Process initial, renewal, and change licensure applications and issue licenses per policy.
• Review licensure documents for completeness and coordinate with staff to fix deficiencies.
• Track licensure fees, monitor payments, and determine eligibility based on status.
• Maintain records and tracking systems for licensure applications, fees, and actions.
• Respond to public records requests and communicate findings as needed.
• Supervise administrative staff: assign work, monitor performance, provide guidance.
• Train and mentor staff on licensure processes and regulatory requirements.
• Develop and update standard operating procedures to improve efficiency and compliance.
• Serve as primary contact for providers, the public, and agencies with inquiries.

Skills

Office administration

Staff supervision

Workflow management

Communication

Data management

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

The State of North Carolina, Department of Health and Human Services, Division of Health Service Regulation, seeks an Administrative Supervisor (S) to support the Mental Health Licensure and Certification Section. You will oversee licensure processing, fee tracking, and staff supervision in a high-volume regulatory environment.

This hybrid, full-time position requires strong organization, communication, and the ability to manage multiple priorities while ensuring compliance with program