Licensing Operations Leader — Admin & Process Excellence

Socket.dev; Virginia (MN); On-site; USD 85,000 - 105,000; Full time

Job summary

Virginia Department of Social Services seeks a Licensing Operations Manager to support the Division Director by coordinating key division business operations and supervising licensing, technical support, and business operations staff.

The role leads operations across finance, budgeting, facilities, communications and human resources, serving as liaison with the agency and external partners to enhance quality of care and enforce licensing standards.

Qualifications

• Experience in licensing and regulatory settings.
• Ability to communicate effectively with diverse stakeholders.
• Strong leadership and supervisory capabilities.
• Proven ability to manage multiple projects simultaneously.

Responsibilities

• Lead and coordinate key operations across finance, budgeting, properties and facilities, vehicles, public affairs and HR.
• Supervise and assess the business operations team; monitor performance and assign tasks.
• Serve as liaison between the Home Office, field offices and divisions.
• Research, analyze and evaluate program operation effectiveness; improve processes.
• Oversee Home Office customer service operations including licensing hotline, mail and online complaints.

Skills

Licensing experience

Regulatory compliance

Operations management

Leadership

Job description

Virginia Department of Social Services seeks a Licensing Operations Manager to support the Division Director by coordinating key division business operations and supervising licensing, technical support, and business operations staff.

The role leads operations across finance, budgeting, facilities, communications and human resources, serving as liaison with the agency and external partners to enhance quality of care and enforce licensing standards.