Licensing Operations Manager, (W4125)

Socket.dev; Virginia (MN); On-site; USD 85,000 - 105,000; Full time

Job summary

Virginia Department of Social Services seeks a Licensing Operations Manager to support the Division Director by coordinating key division business operations and supervising licensing, technical support, and business operations staff.

The role leads operations across finance, budgeting, facilities, communications and human resources, serving as liaison with the agency and external partners to enhance quality of care and enforce licensing standards.

Qualifications

• Experience in licensing and regulatory settings.
• Ability to communicate effectively with diverse stakeholders.
• Strong leadership and supervisory capabilities.
• Proven ability to manage multiple projects simultaneously.

Responsibilities

• Lead and coordinate key operations across finance, budgeting, properties and facilities, vehicles, public affairs and HR.
• Supervise and assess the business operations team; monitor performance and assign tasks.
• Serve as liaison between the Home Office, field offices and divisions.
• Research, analyze and evaluate program operation effectiveness; improve processes.
• Oversee Home Office customer service operations including licensing hotline, mail and online complaints.

Skills

Licensing experience

Regulatory compliance

Operations management

Leadership

Job description

Title: Licensing Operations Manager, (W4125)

State Role Title:Prog Admin Manager III

Hiring Range: $85,000 - $105,000 (commensurate with experience)

Pay Band: 6

Agency: Department of Social Services

Location:DSS HOME OFFICE

Agency Website:www.dss.virginia.gov

Recruitment Type: State Employee Only - E

Job Duties

Please Note: This position is open only to current Virginia State employees.

The Licensing Operations Manager directly supports the Division Director in coordinating key division business operations. They provide administrative supervision and leadership to licensing, technical support and business operations staff.

• Lead and coordinate key business operations in the areas of finance, budgeting, properties and facilities, vehicles, public affairs, communications and human resources
• Supervises and leads the business operations team by evaluating and monitoring performance, assigning tasks and providing supervisory support
• Serves as liaison between the Agency Home Office, field offices and other agency divisions
• Research, analyze and evaluate program operation effectiveness
• Create, monitor, document and improve operational processes
• Oversee and supervise Home Office customer service operations, (licensing hotline, mail, online customer complaint handling and responses)

• Identify and evaluate trends that impact quality of care
• Incorporate and enforce department and division directives, documents and guidance
• Represent the agency and division during interactions with providers, federal, state, and local agencies, and the community to reduce risks to adults and children in care facilities through the promotion and support of improved quality of care and enforcement of state licensing laws, regulations, and evaluation of standards of practices
• Serve as primary liaison for the Division Director with internal and external contacts
• Attend and participate in meeting with the Division Director
• Support the Division Director in coordinating all division operations
• Composes, revises, edits and disseminates correspondence, reports and materials on behalf of the Division Director
• Oversee content, design and updates for division Fusion and public VDSS website
• Assists with projects and activities as assigned by the director

*This position requires in-office and possibly travel for remote work.

Minimum Qualifications

Experience in Licensing and regulatory settings

Experience with business operations

• Demonstrated ability to communicate effectively, both orally and in writing, with colleagues, decision-makers and stakeholders.
• Ability to manage complex and critical issues and manage multiple projects and assignments simultaneously with minimal supervision.
• Demonstrated ability to work with a wide and diverse variety of stakeholders and establish and foster cooperative working relationships with internal and external parties.
• Provide leadership and organization to the planning and implementation of programs and projects.
• Strong analytical, problem solving and critical thinking skills.
• Ability to effectively solve administrative problems, and use time-management skills to prioritize workload.

Additional Considerations

Supervisory experience; experience with multitasking, particularly with high level and priority tasks

Experience with customer service operations, (licensing hotline, mail, online customer complaint handling and responses)

• Comprehensive knowledge of the complex statewide Licensing program and a thorough understanding of the important role the program plays in ensuring self-sufficiency and family well-being
• Advanced knowledge of federal and state laws and policies affecting the programs of the Division of Licensing Programs
• Familiarity with the Code of Virginia and the Virginia Administrative Code

Special Instructions

The selected candidate is required to file a Statement of Economic Interests form pursuant to theCode ofVirginia § 2.2-3114, as a condition of employment. The filing must be completed on orbefore the first dayofemployment and annually thereafter on or before February 1. Theselected candidate is required to completethe Statement of Economic Interest trainingwithin2-months of becoming a state filer and at least once during eachconsecutive period of twocalendar years commencing on the first odd-numbered year thereafter. For more information, please visithttp://ethics.dls.virginia.gov/.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.

Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.