Licensing Operations Lead – Inside Account Management

SHI International Corp.; New Jersey; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K

Flexible spending

Job summary

SHI International Corp. is seeking a Microsoft Inside Account Manager to manage day-to-day Microsoft customer accounts and handle tactical requests, licensing, quoting, and ordering with precision.

You will coordinate contract processing, entitlements, and fulfillment, ensuring accurate execution while partnering with Licensing Strategists to support financial events and lifecycle activities.

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• Minimum of 1 year in an Account Management, Sales, or related customer-facing role.
• Earn and maintain relevant Microsoft certifications and badges.
• Experience providing Microsoft Volume Licensing sales support.

Responsibilities

• Serve as the operational extension of the Licensing Strategist, supporting day-to-day management of Microsoft customer accounts.
• Act as the primary resource for tactical Microsoft customer requests, including licensing, quoting, ordering, and admin activities.
• Prepare, validate, and deliver Microsoft quotes across CSP, EA, MPSA, and other licensing programs.
• Coordinate Microsoft order placement, contract processing, entitlement submissions, and fulfillment activities to ensure timely execution.
• Manage customer requests related to license additions, reductions, transfers, true-ups, subscriptions, and other transactions.
• Validate pricing, agreement eligibility, licensing requirements, and supporting documentation prior to quote and order submission.
• Partner with Licensing Strategists to execute customer financial events and lifecycle activities.
• Drive operational excellence by improving process efficiency and reducing turnaround times.
• Develop and maintain relationships with customers and Microsoft stakeholders to support long-term success.

Skills

Account Management

Licensing

Customer Support

Pricing & Quoting

Contract Management

Cross-functional Collaboration

Microsoft Licensing

Data Analysis

Education

Bachelor’s degree or equivalent

Tools

Microsoft 365 Apps

Dynamics

Excel

Word

PowerPoint

Outlook

Copilot

Job description

SHI International Corp. is seeking a Microsoft Inside Account Manager to manage day-to-day Microsoft customer accounts and handle tactical requests, licensing, quoting, and ordering with precision.

You will coordinate contract processing, entitlements, and fulfillment, ensuring accurate execution while partnering with Licensing Strategists to support financial events and lifecycle activities.