Licensing & Front Desk Admin Specialist

City of Bend, Oregon; Bend (OR); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health and dental coverage

Retirement benefits

Paid leave

Job summary

The City of Bend is seeking an Administrative Support Specialist to serve as the primary administrative support for licensing programs and related processes. This role handles business registrations, liquor licenses, and permits, delivering excellent customer service at the front counter, by phone, and via email.

Responsibilities include drafting correspondence, coordinating meetings, taking minutes, maintaining records, and updating website content.

Qualifications

• High school diploma or GED required or equivalent experience.
• 2–3 years in administrative support or similar office role.
• Possess strong communication, organization, and customer service abilities.

Responsibilities

• Process licensing applications and related permits from start to finish.
• Answer questions in person, by phone, and by email, and explain requirements.
• Provide front-counter backup and exceptional customer service.
• Draft, edit, and proofread correspondence, reports, and presentations.
• Coordinate meetings, manage calendars, prepare agendas, and take minutes.
• Maintain accurate licensing records and data systems.
• Update public-facing information and department webpages.
• Support multiple programs and staff with administrative tasks.
• Identify opportunities to streamline licensing processes and automate renewals.
• Assist with special department projects as needed.

Skills

Communication skills

Customer service

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The City of Bend is seeking an Administrative Support Specialist to serve as the primary administrative support for licensing programs and related processes. This role handles business registrations, liquor licenses, and permits, delivering excellent customer service at the front counter, by phone, and via email.

Responsibilities include drafting correspondence, coordinating meetings, taking minutes, maintaining records, and updating website content.