Licensing Filings Specialist - Fast-Paced Ops

RXinsider LTD.; Clayton (MO); On-site; USD 29,000 - 49,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Wolters Kluwer is seeking a Customer Service Operations Associate to join the Account Services team as a Filing Manager. The role involves preparing and submitting filings to obtain, amend, renew or close licenses for diverse clients, while coordinating with Account Managers to ensure timely processing.

The position emphasizes accuracy, discretion with sensitive data, and strong communication with government agencies. Onsite work with a comprehensive benefits package is offered.

Qualifications

• Bachelor's degree or equivalent experience.
• 1–2 years of data entry and/or licensing experience preferred.

Responsibilities

• Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries.
• Submit 50-100 applications per week (varies based on complexity of filings).
• Work closely with Customer Success Associate-Account Managers to ensure timely fulfillment of all pending filing orders and to resolve barriers to licensure.
• Ensure that changes to the filing process are documented within our internal database by relaying such changes to BL's onboarding and/or research teams.
• Operate efficiently within an internal collaborative team environment.
• Other duties as assigned.

Skills

Interpersonal skills

Discretion

Fast-paced

MS Office

Attention to detail

Time management

Customer focus

Education

Bachelor's degree

Tools

Microsoft Office

Adobe PDF

Job description

Wolters Kluwer is seeking a Customer Service Operations Associate to join the Account Services team as a Filing Manager. The role involves preparing and submitting filings to obtain, amend, renew or close licenses for diverse clients, while coordinating with Account Managers to ensure timely processing.

The position emphasizes accuracy, discretion with sensitive data, and strong communication with government agencies. Onsite work with a comprehensive benefits package is offered.