Remote-Eligible Intake & Mediation Specialist

New York City Department of Consumer and Worker Protection; New York (NY); Hybride; USD 42 000 - 56 000; Plein temps

Résumé du poste

The New York City Department of Consumer and Worker Protection is seeking a Clerical Associate (10251) to support frontline staff handling consumer complaints. The role involves data entry, maintaining agency records, and providing timely information to callers in a fast-paced public service environment.

QUALIFICATIONS include a high school diploma and at least one year of clerical experience, plus typing speed of 100 keystrokes per minute.

Qualifications

• High school diploma or equivalent and one year of clerical experience.
• Typing speed of at least 100 keystrokes per minute.
• Proficiency with MS Word, Excel and Outlook.

Responsabilités

• Communicate with consumers and businesses on complaints.
• Analyze, document, research and resolve complaints per laws and regulations.
• Maintain Agency database and provide reports as needed.
• Perform data entry and input detailed, accurate notes in Agency systems.

Connaissances

Typing 100 wpm

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Formation

High school diploma or equivalent

Outils

MS Word

Excel

Outlook

Description du poste

The New York City Department of Consumer and Worker Protection is seeking a Clerical Associate (10251) to support frontline staff handling consumer complaints. The role involves data entry, maintaining agency records, and providing timely information to callers in a fast-paced public service environment.

QUALIFICATIONS include a high school diploma and at least one year of clerical experience, plus typing speed of 100 keystrokes per minute.