Licensing Customer Service Specialist II

Austin Community College; Olympia (WA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Union benefits

Diversity and inclusion initiatives

Occasional training opportunities

Job summary

A state agency in Olympia, Washington, is seeking a Customer Service Specialist 2. This role involves providing critical support to customers regarding recreational and commercial licenses. The ideal candidate should have customer service experience and a high school diploma. Responsibilities include data management, customer inquiries, and support in licensing sales. This position is full-time and non-permanent, with a focus on community engagement and customer satisfaction.

Qualifications

• Must have customer service experience.
• Familiarity with Microsoft Office programs.
• Ability to manage multiple customer inquiries.

Responsibilities

• Assist customers with license sales and inquiries.
• Manage customer data within the WILD system.
• Provide support in a call center environment.

Skills

Customer service experience

Communication skills

Problem-solving

Education

High School diploma or GED equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Washington Interactive Licensing Database (WILD)

Job description

A state agency in Olympia, Washington, is seeking a Customer Service Specialist 2. This role involves providing critical support to customers regarding recreational and commercial licenses. The ideal candidate should have customer service experience and a high school diploma. Responsibilities include data management, customer inquiries, and support in licensing sales. This position is full-time and non-permanent, with a focus on community engagement and customer satisfaction.