Licensing & Customer Service Specialist I

North Dakota Department of Transportation; Bismarck (ND); On-site; USD 38,000 - 46,000; Full time

Job summary

North Dakota Department of Transportation seeks a Licensing Specialist to join the Motor Vehicle Division in Bismarck, ND. You will support licensing processes, assist customers, and uphold service standards.

This role emphasizes clear communication, problem solving, and professional conduct in a busy public environment. Minimum qualifications include a high school diploma or GED and several years of administrative or customer service work.

Qualifications

• High school diploma or GED required.
• Three years of experience in complex administrative support or customer service.
• College coursework may substitute for up to two years of the required work experience, on a year-for-year basis.
• Strong telephone customer service skills and clear written and verbal communication, even under pressure.
• Ability to remain calm, composed, and professional when interacting with distressed individuals.

Responsibilities

• Provide administrative support and customer service in licensing.
• Communicate clearly and effectively with the public both verbally and in writing.
• Maintain composure when assisting distressed or upset individuals in daily public contact.

Skills

Excellent communication

Public-facing patience

Problem solving

Calm under pressure

Team collaboration

Education

High school diploma or GED

Relevant college coursework substitute for up to 2 years of experience

Job description

North Dakota Department of Transportation seeks a Licensing Specialist to join the Motor Vehicle Division in Bismarck, ND. You will support licensing processes, assist customers, and uphold service standards.

This role emphasizes clear communication, problem solving, and professional conduct in a busy public environment. Minimum qualifications include a high school diploma or GED and several years of administrative or customer service work.