Licensing Specialist I

North Dakota Department of Transportation; Bismarck (ND); On-site; USD 38,000 - 46,000; Full time

Job summary

North Dakota Department of Transportation seeks a Licensing Specialist to join the Motor Vehicle Division in Bismarck, ND. You will support licensing processes, assist customers, and uphold service standards.

This role emphasizes clear communication, problem solving, and professional conduct in a busy public environment. Minimum qualifications include a high school diploma or GED and several years of administrative or customer service work.

Qualifications

• High school diploma or GED required.
• Three years of experience in complex administrative support or customer service.
• College coursework may substitute for up to two years of the required work experience, on a year-for-year basis.
• Strong telephone customer service skills and clear written and verbal communication, even under pressure.
• Ability to remain calm, composed, and professional when interacting with distressed individuals.

Responsibilities

• Provide administrative support and customer service in licensing.
• Communicate clearly and effectively with the public both verbally and in writing.
• Maintain composure when assisting distressed or upset individuals in daily public contact.

Skills

Excellent communication

Public-facing patience

Problem solving

Calm under pressure

Team collaboration

Education

High school diploma or GED

Relevant college coursework substitute for up to 2 years of experience

Job description

Summary Of Work

Motor Vehicle Division, Bismarck, ND

Shape the Future of Transportation with the North Dakota Department of Transportation!

Are you ready to make a real impact? The North Dakota Department of Transportation is looking for dedicated and skilled professionals to join our team. This is your chance to play a vital role in creating safe, efficient, and innovative transportation solutions that serve communities across our state. We uphold the values of professionalism, respect, integrity, dedication, and excellence in everything we do. If you're seeking a rewarding career with purpose.

NDDOT Hiring Salary: $3,684 / month

Are you an excellent communicator with a natural ability to solve problems, show patience, and demonstrate empathy? Do you thrive in a fast-paced, goal-oriented environment and have a keen eye for detail? If so, we can provide the training and support you need to become a successful Licensing Specialist!

If you're ready to make a meaningful impact and take charge of your career, you've come to the right place. Ranked among the nation's leading Departments of Transportation for highway performance and cost-effectiveness, there's never been a better time to join our team. The work you do-aligned with our mission to safely move people and goods-will directly benefit the citizens and traveling public of North Dakota.

Minimum Qualifications

• High school diploma or GED required.
• A minimum of three years of experience performing a variety of complex administrative support or customer service tasks.
• Relevant college-level coursework may substitute for up to two years of the required work experience, on a year-for-year basis.
• Must demonstrate strong telephone customer service skills and the ability to communicate clearly and effectively-both verbally and in writing-even under pressure, to prevent confusion or miscommunication.
• Must be able to remain calm, composed, and professional when interacting with distressed or upset individuals, as daily public contact is a key part of this role.

Requires satisfactory completion of the interview process and a verifiable record of satisfactory performance in previous employment. Employment is contingent upon the results of a criminal background check.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

NDDOT does not provide sponsorships and we are not an E-Verify employer.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.