Licensing Specialist I 3033568

NORTH DAKOTA STATE GOVERNMENT - DEPT OF TRANSPORTA; Bismarck (ND); On-site; USD 37,000 - 44,000; Full time

Job summary

The North Dakota Department of Transportation is seeking a Licensing Specialist in Bismarck, ND. The role involves answering inquiries related to motor vehicle registration, titling, and related programs, and providing clear guidance on applicable statutes and policies.

Ideal candidates have strong communication skills, a calm, professional demeanor under pressure, and experience in complex administrative support or customer service. Equal opportunity employer with strong rewards and benefits.

Qualifications

• High school diploma or GED required.
• Three years of experience in complex administrative support or customer service.
• College coursework can substitute for up to two years of experience.

Responsibilities

• Respond to inquiries about motor vehicle registration, titling, taxation, leasing, policies and carrier programs.
• Provide accurate information and guidance on statutes, rules, and procedures to the public and staff.
• Communicate via telephone, fax, email, mail, or in person to assist customers.

Skills

Customer service

Communication skills

Multitasking

Professionalism

Education

High school diploma or GED

Job description

Job ID 3033568

Location Bismarck, ND

Salary Range From 3611.00 To 3611.00 Monthly

Full/Part Time Full-Time

Regular/Temporary Regular

FLSA Status Nonexempt

Motor Vehicle Division, Bismarck, ND

Shape the Future of Transportation with the North Dakota Department of Transportation!

Are you ready to make a real impact? The North Dakota Department of Transportation is looking for dedicated and skilled professionals to join our team. This is your chance to play a vital role in creating safe, efficient, and innovative transportation solutions that serve communities across our state. We uphold the values of professionalism, respect, integrity, dedication, and excellence in everything we do.

NDDOT Hiring Salary: $3,684 / month

Are you an excellent communicator with a natural ability to solve problems, show patience, and demonstrate empathy? Do you thrive in a fast-paced, goal-oriented environment and have a keen eye for detail? If so, we can provide the training and support you need to become a successful Licensing Specialist!

If you're ready to make a meaningful impact and take charge of your career, you've come to the right place. Ranked among the nation’s leading Departments of Transportation for highway performance and cost-effectiveness, there’s never been a better time to join our team. The work you do—aligned with our mission to safely move people and goods—will directly benefit the citizens and traveling public of North Dakota.

We are looking for a dedicated, detail-oriented, and customer-focused individual to join our Motor Vehicle section as a Licensing Specialist. In this role, you will respond to a wide range of inquiries related to motor vehicle registration, titling, taxation, leasing, policies, and motor carrier programs. Communication may occur through various channels, including telephone, fax, email, postal mail, or in person, with both internal and external customers. The ideal candidate will demonstrate strong multitasking abilities, sound judgment, and the capacity to provide accurate technical guidance on applicable statutes, rules, policies, and procedures to the public, coworkers, and staff at contracted branch offices.

Minimum Qualifications

• High school diploma or GED required.
• A minimum of three years of experience performing a variety of complex administrative support or customer service tasks.
• Relevant college-level coursework may substitute for up to two years of the required work experience, on a year-for-year basis.
• Must demonstrate strong telephone customer service skills and the ability to communicate clearly and effectively—both verbally and in writing—even under pressure, to prevent confusion or miscommunication.
• Must be able to remain calm, composed, and professional when interacting with distressed or upset individuals, as daily public contact is a key part of this role.
• Requires satisfactory completion of the interview process and a verifiable record of satisfactory performance in previous employment. Employment is contingent upon the results of a criminal background check.

About Team ND

'Far and away the best prize life offers is the chance to work hard at work worth doing.' - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

NDDOT does not provide sponsorships and we are not an E-Verify employer.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.