Licensing & Customer Service Specialist

State of Oregon; Portland (OR); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Generous Paid Time Off

Public Service Loan Forgiveness

DEI-B initiative

Job summary

The Oregon Board of Pharmacy invites applications for a Licensing Representative (Public Service Representative 3) in Portland. You will handle high-volume public inquiries, guide licensure processes online, and issue or renew licenses with careful data entry and policy interpretation.

The role emphasizes clear communication, confidentiality, and adherence to laws and agency rules in a busy government setting.

Qualifications

• Two years of experience in customer service.
• Ability to explain rules, regulations, and policies clearly.
• Accurate data entry and attention to detail.
• Experience reviewing licensing applications for eligibility.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Review licensing applications for eligibility and completeness.
• Process licenses, renewals, and related licensing actions.
• Enter data into the licensing database accurately.
• Answer questions from the public in person, by phone, and email.
• Run background checks through LEDS and perform related audits.

Skills

Customer service

Communication skills

Data entry accuracy

Licensing knowledge

Multitasking

Tools

LEDS system

Job description

The Oregon Board of Pharmacy invites applications for a Licensing Representative (Public Service Representative 3) in Portland. You will handle high-volume public inquiries, guide licensure processes online, and issue or renew licenses with careful data entry and policy interpretation.

The role emphasizes clear communication, confidentiality, and adherence to laws and agency rules in a busy government setting.